Case Manager jobs

• New Plymouth
• Permanent, Full-time Roles
• Location: New Plymouth

Be part of an organisation that makes a difference in the lives of New Zealanders. Engage with individuals and whanau to connect them to supports and services that meet their needs.

Join a fast-paced, challenging but rewarding environment that encourages inclusion and embraces diversity. Work with a supportive team that are committed to continuous improvement, contributing positively to the wellbeing of people today and into the future.

About the role | Mo te tunga
As a Seniors Case Manager, you will support people aged 65 years and over to access their full and correct entitlements, with dignity and respect.

This is a specialist environment that requires a balance of strong client engagement and precise processing. You will work with clients and their whanau in situations that can be sensitive or complex, requiring sound judgement, empathy, and clear communication.

Accuracy, integrity, and consistency are critical in this role, along with the ability to manage complexity and work effectively in a high-trust environment.

What you bring | Ou pumanawatanga

We welcome applications from people who can demonstrate:

• Experience delivering high-quality client or customer service, ideally in a complex service environment
• The ability to understand and apply legislation, policy or detailed procedures accurately and consistently
• High attention to detail and accuracy under pressure
• Confidence engaging with seniors and their whanau
• Experience managing complex or high-needs caseloads (highly regarded)
• A commitment to working with manaaki, whanau, mahi tahi, and tika me te pono

Position Description | He Whakaahuatanga Tunga

Please view the position description here: Case Manager position description

Salary | Utu-a-tau: $69,519.00 - $84,041.00

Applications close | Ka kati nga tono hei te: Wednesday 11th November 2026.

About us | Mo matou

The Ministry of Social Development (MSD) is a people-centred organisation. We're in communities across the motu, working with partners to help New Zealanders be safe, strong and independent.

We provide social policy advice to government, and assistance including income, employment and housing support to people of all ages, families, whanau and communities.

As a Te Tiriti o Waitangi partner, we are committed to supporting and enabling Maori, whanau, hapu, Iwi and communities to realise their own potential and aspirations.

Our people are as diverse as the communities we serve. We care about the wellbeing and success of our people and provide a supportive and inclusive working environment where people can thrive and be who they are.

How to apply | Me pehea te tuku tono

Before you submit your application, please take a moment to review our guidance to understand how AI can best support your application. Candidate Guidance - Responsible AI use in recruitment.

To apply, click the 'Apply Now' button to upload your CV, cover letter and complete the online application form.

Important to note: Your cover letter will be a key part of our assessment process, so please highlight how your experience relates to the key responsibilities listed in the position description. Please talk to why you believe you are the right person for this Case Manager role and what skills and experience you will bring to help you succeed.

All applications must be made online. If this is not possible or if you have any queries, please contact us at jobs@msd.govt.nz.

If you have any questions about the role, please contact Jess Childs jess.childs003@msd.govt.nz Manager Client Services Operations

Internal MSD Employees - please apply through your myHR portal at work. This will ensure that your myHR employee profile is visible as internal candidate.

Recruitment and Selection Details:

• ; Recruitment and Selection process: Longlisted candidates will complete a short video and digital confidence skills test and from there, shortlisted candidates will attend an interview.

• ; Applicants must hold New Zealand Citizenship, Permanent Residency or Australian Citizenship at time of application.

Joining us | Ko te hono mai

Joining MSD means being part of a whanau that celebrates the diversity each individual represents.

We show manaaki, we care about the wellbeing and success of people and want everyone to thrive and be who they are in a supportive and inclusive working environment. We work together to make a difference for communities while doing the right thing with integrity. You can find out more about our values here.

If you have any support or accessibility requirements, we encourage you to tell us when you apply so we can assist you through the recruitment process.