Computer Technician jobs

BROTHERS INFOTECH LIMITED is seeking skilled and motivated ICT Support Technicians to join our team in the Wellington region. We specialise in providing reliable, high-quality technical support and repair services for mobile phones, tablets, and related devices.

The employer operates multiple businesses across different regions, and the employee may be required to travel to other stores when necessary to support business needs. The cost of travel/fuel/accommodation will be paid by the employer.

KEY DUTIES-

• Conduct comprehensive diagnostics on mobile phones, tablets, and related devices to identify both hardware and software issues.
• Use specialised diagnostic tools and software to detect faults or physical damage accurately.
• Perform systematic testing to determine root causes of issues such as unresponsive screens, faulty buttons, battery failures, and software errors.
• Execute repairs and replacements of defective components including screens, batteries, cameras, charging ports, buttons, and audio parts.
• Carefully disassemble and reassemble mobile devices, ensuring precision and proper reinstallation of all internal components.
• Manage intricate internal hardware repairs involving motherboards, integrated circuits, connectors, and other delicate components.
• Troubleshoot and resolve software problems, including OS failures, application crashes, and malware infections.
• Perform system restorations, firmware updates, and software installations.
• Assist with device unlocking, password resets, and data backup or recovery procedures.
• Install, configure, and update mobile applications based on customer needs.
• Interact professionally with customers to gather accurate details about device issues.
• Clearly explain repair processes, timelines, and cost estimates in a customer-friendly manner.
• Educate customers on device care, maintenance, and protective measures to prevent future issues.
• Provide prompt, knowledgeable technical support in-person and over the phone.

The candidate will be required to work at least 30 hours per week and be paid between $30 to $34 per hour.

A suitable candidate should have -

• Minimum 2 Years of relevant work experience or Minimum relevant level 5 qualifications
• Excellent diagnostic and problem-solving skills
• Attention to detail and a high level of accuracy in work.
• Technical knowledge of mobile phone components and software.
• Strong attention to detail and manual dexterity for handling delicate components.
• Good communication and customer service skills to explain issues and provide solutions.
• Ability to work independently and manage time efficiently to meet deadlines.

Job Types: Full-time, Permanent

Pay: $32.00 – $36.00 per hour

Work Location: In person