Customer Service Advisor jobs

Here at ASB, the customer is at the heart of everything we do. Our Advice Centres are going through an exciting period of transformation as we continue to deliver innovative, personalised and convenient solutions for our customers.

Te tūranga | The role:

We have an awesome opportunity for a Customer Specialist to join the team at our Sylvia Park Advice Centre in Auckland.

This is a permanent, full-time position. As Sylvia Park is a seven-day operation, you’ll need to be available to work a flexible roster across Monday to Sunday, including weekends.

As a Customer Specialist, you’ll support customers with a broad range of banking queries and requests. With ASB offering a range of innovative digital banking solutions, you’ll also play an important role in helping customers understand and feel confident using the different banking options available to them.

No two days are quite the same. You’ll be connecting with a wide range of customers, asking the right questions to understand their needs and helping them find the banking solutions that work best for them.

Ō pūkenga | About you:

This opportunity will suit someone who genuinely enjoys connecting with people, thrives in a busy customer-facing environment and is keen to build a career in banking.

We’re looking for someone who:

• Brings a genuine passion for delivering great customer experiences
• Is confident building relationships and connecting with people from all walks of life
• Can learn quickly, adapt and respond positively in a busy environment
• Is comfortable asking questions to understand what customers really need
• Has the confidence to educate customers on digital and self-service banking options
• Is available to work a flexible full-time roster across seven days, including weekends
• Is keen to learn, develop and build their career with ASB

Previous banking experience isn’t essential. Strong customer service experience, curiosity and a willingness to learn will set you up well.

What's in it for you:

This is a great opportunity to join our Advice Centre network and build a career that can take you in multiple directions across ASB.

You’ll join a diverse and inclusive environment where we are United as one team, working together to accelerate progress for all New Zealanders.

You will also have access to:

• A competitive market salary
• A broad range of exclusive Staff Banking Benefits
• Health, Life and Income Protection Insurance
• Strong professional development opportunities
• A dynamic and supportive team environment

Me pēhea te tono | How to apply?

For additional information, please see the attached Position Description. To register your interest in this position, please apply online.

Successful candidates will be required to undertake several pre-employment checks which will include, but are not limited to, Police Check, Credit Check, AML Compliance and verification of qualifications, and may include checks both here in New Zealand and overseas.