Customer Service Representative jobs

Customer Service & Operations Representative (Remote NZ)

• Company: Numa Group Limited HTML
• Location: Remote / Work-from-Home (New Zealand)
• Target Audience: Tertiary Students / Recent Graduates (flexible, high-calibre candidates)
• Remuneration: $60,300 NZD per annum base salary (paid monthly on payroll at $5,025 NZD/month) + 8% KiwiSaver + remote work allowances
• Role Type: Full-Time, Permanent (Payroll)
• Hours: Monday to Friday, standard business operational coverage (8:00 AM – 5:00 PM NZDT) HTML

About Numa Group

Numa Group Limited is a New Zealand operations company providing practical customer support, dispatch, and operational capacity across the country. We act as the operational engine room for trade contractors, transport/logistics providers, maintenance companies, and field services.

Our mission is to take daily friction off business owners and operational managers so their frontline teams can remain on the tools and deliver great work.

The Opportunity

We are hiring a Customer Service & Operations Representative to join our frontline team. This role is built for sharp, organized, and reliable students or recent graduates who want real commercial operations and client-coordination experience while earning a stable salary of $60,300 per annum ($5,025/month).

You will represent diverse Kiwi businesses—managing their primary inbound calls, answering customer FAQs, dispatching field jobs, and liaising directly with operational supervisors to get work executed smoothly.

Key Responsibilities

• Inbound Customer Handling: Answer live calls, emails, and web enquiries professionally in each client’s business name.
• FAQ & Client Triage: Use documented Standard Operating Procedures (SOPs) and knowledge articles to address client-specific questions, pricing, service areas, and job scopes.
• Dispatch & Job Coordination: Coordinate job allocations and schedules between client operations managers, branch supervisors, and field technicians.
• Supervisor Communication: Keep operational leaders updated on ETA changes, priority shifts, and completed tasks to ensure day-to-day operations stay on schedule.
• Daily Reporting & Administration: Accurately update client CRMs, job management platforms (e.g., Tradify, Simpro, Fergus), and call logs with detailed interaction notes.
• Operational Inquiries & Issue Resolution: Conduct initial information gathering and routine investigations for delayed jobs, missed appointments, or service feedback, escalating to supervisors when required.

What We Offer

• Guaranteed Salary: $60,300 NZD per year ($5,025 monthly salary) plus KiwiSaver, providing consistent financial independence.
• 100% Remote-First Flexibility: Work entirely from your home study setup without travel costs or commute times.
• Professional Skill Growth: Build frontline capability across logistics, service coordination, client operations, and enterprise software.
• Clear Processes & Support: Work with established SOPs, dedicated escalation pathways, and supportive team leads (Ngapera and Calais) who oversee operational quality and coaching.

Who We Are Looking For

• University/Tertiary Students or Graduates: Capable of balancing professional work ethic with clear communication.
• Excellent Verbal & Written Communication: Confident, professional, and friendly phone presence suited for New Zealand customers and field crews.
• Attention to Detail: Able to switch contexts across multiple client accounts, follow detailed instructions, and log clean notes.
• Reliable Home Setup: A quiet, dedicated workspace, stable high-speed home internet, and personal discipline to work autonomously.

How to Apply

Submit your CV and a brief introduction highlighting your interest, availability, and customer service experience

Pay: $5,000.00 – $8,000.00 per month

Benefits:

• Work from home

Work Location: Remote