Help Desk jobs

Are you passionate about technology and enjoy helping people? Do you thrive on providing great customer service while building your technical skills?
Wairoa District Council is seeking an enthusiastic and motivated IT Support Technician to join our team. This is an exciting opportunity to be the first point of contact for IT support across Council, helping staff make the most of the technology that keeps our organisation running.

Working alongside our managed service contractor, you will gain exposure to a broad range of technologies while building your experience in Microsoft 365, hardware support, networking, cybersecurity and cloud-based systems.

About the role

As our IT Support Technician, you will provide technical support to Council staff and act as the primary contact for day-to-day technology needs. No two days will be the same, making this an excellent opportunity for someone who enjoys variety and learning.

You'll assist with:

• Providing technical support for laptops, mobile devices, printers and peripherals.
• Troubleshooting hardware, software, login and connectivity issues.
• Setting up technology for new employees and office relocations.
• Maintaining accurate equipment and asset records.
• Assisting with software installations, upgrades and testing.
• Supporting IT projects and technology improvement initiatives.
• Working closely with specialist engineers to escalate and resolve more complex issues.

About you

You're someone who enjoys helping people and has a genuine passion for technology. You have a positive, solutions-focused approach, you communicate clearly with people at all levels and take pride in delivering excellent customer service. Organised, reliable and eager to learn, you're committed to developing your technical skills and staying up to date with emerging technologies. Most importantly, you're a team player who enjoys building strong working relationships and contributing to a supportive workplace culture.

Why join us?

At Wairoa District Council, you'll be part of a team that is committed to making a positive difference in our community. We offer a supporting and collaborative work environment where your contribution is valued and your professional growth is encouraged. If you're looking for a role where you can build your technical expertise while contribute to meaningful work, we'd love to hear from you.

Applications Close: 06 Dec 2026