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    • ResponsibilitiesOversee the day-to-day operations of the business.
    • QualificationsA relevant qualification in business management, operations management,…
    • Highly organised and skilled at managing operations.
    • Branch operations/logistics/distribution experience desirable.
    • Maintain high standards of health, safety and environmental performance across all operations.
    • Lead the overall performance of our Auckland waste processing,…
    • Strong knowledge of Maritime NZ regulations, MTOP/MOSS frameworks, and vessel operations.
    • As Maritime Operations Manager, you'll be responsible for the seamless…
    • Partnering across IST and the business to strengthen DevOps, continuous improvement, service reliability and “design for operations” practices.
    • Coordinate and oversee day-to-day courier operations to ensure deliveries are completed accurately, efficiently, and within required timeframes.
    • Partnering across IST and the business to strengthen DevOps, continuous improvement, service reliability and design for operations practices.
    • The ideal candidate will bring extensive financial operations experience from a large and complex commercial environment, alongside a proven track record of…
    • Proven experience in a senior operations, systems, inventory or supply chain leadership role.
    • Lead the strategy and day-to-day management of systems and…
    • FMCG Expertise (Bonus): Previous experience in operations or advertising within an FMCG environment is a major plus and will help you hit the ground running.
    • Lead fleet and labour operations to ensure safe, efficient, and cost‑effective service delivery.
    • Experience in transport, logistics, or fleet operations, with a…
    • We're looking for an experienced Operations Manager to lead our morning shift team at our Landing Drive Distribution Centre (LDDC) in Māngere.
    • Crucial to the effective running of the department, you will be focused on profit and loss control, customer satisfaction and shrinkage results by overseeing…
    • Demonstrated experience managing multi-site operations, ideally within healthcare, dental, retail, hospitality, or another customer-focused environment.

Job Post Details

Director of Customer Deployment & Operations - job post

EROAD
3.8 out of 5 stars
Albany, Auckland
Full-time
You must create an Indeed account before continuing to the company website to apply

Job details

Job type

  • Full-time

Location

Albany, Auckland

Full job description

About EROAD

EROAD is a technology company delivering intelligent transport solutions that improve safety, productivity, and sustainability across the world. We partner with customers to solve complex challenges through connected hardware, powerful software, and actionable insights.

At EROAD, our people are at the heart of what we do. We foster a collaborative, growth-focused environment where you can make a real impact while continuing to develop your career.

We're now looking for an experienced operational leader to join us as our Director of Customer Deployment & Field Operations.

About the Role

Reporting to the Regional Executive General Manager, you'll lead the end-to-end customer deployment lifecycle, ensuring customers move seamlessly from order fulfilment through to successful installation and activation.

You'll provide strategic and operational leadership across field operations, service delivery, warehousing and logistics, inventory management, installation operations, third-party delivery partners, and health and safety.

This is a key leadership role focused on building scalable operations, developing high-performing teams and delivering exceptional customer experience.

What You'll Be Doing

  • Lead and develop high-performing operational and field teams.

  • Drive service delivery, installation and deployment performance.

  • Strengthen contractor and delivery partner capability and standards.

  • Improve operational efficiency through data and continuous improvement.

  • Champion health, safety and quality across field operations.

  • Partner with leaders across Sales, Customer and Product teams.

  • Deliver exceptional customer outcomes at scale.

What You'll Bring

We're looking for a proven operational leader with experience in field operations, service delivery, deployment, logistics or fulfilment environments.

  • Experience leading large, customer-facing operational teams

  • Proven ability to design and run large-scale field operations, including hardware installation and on-site execution in complex distributed environments.

  • Strong capability in operational planning, execution and continuous improvement

  • Experience managing third-party contractors and delivery partners

  • Knowledge of logistics, warehousing and fulfilment operations

  • A strong focus on customer outcomes and operational excellence

  • Proven health and safety leadership experience

  • Confident communicator who is able to influence stakeholders and lead through change

Why You'll Love Working at EROAD

At EROAD, we value innovation, collaboration and continuous improvement. We believe great people create great outcomes, which is why we're committed to creating an environment where our people can thrive.

What you'll enjoy:

  • Learning and development opportunities

  • Health and wellbeing benefits

  • A supportive, high-performing culture

  • The opportunity to influence a critical function within a growing global technology business

Apply Now

If you're passionate about operational excellence, building high-performing teams and delivering exceptional customer outcomes, we'd love to hear from you.

Apply today and help shape the future of Customer Deployment & Field Operations at EROAD.

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