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Job Post Details

Ground Operations Supervisor - job post

DHL
3.6 out of 5 stars
Auckland City, Auckland
You must create an Indeed account before continuing to the company website to apply

Job details

Shift and schedule

  • Weekend availability
  • Monday to Friday

Location

Auckland City, Auckland

Full job description

At DHL Express, we connect people and businesses across the globe. We are seeking a motivated, customer-focused, and results-driven professional to join our Ground Operations team in Auckland Penrose.

About the role
As the Ground Operations Team Leader, you will be responsible for leading and coordinating the day-to-day operations of the courier fleet, ensuring the safe, efficient, and compliant delivery of services. You will play a key role in maintaining operational excellence, supporting team performance, and ensuring DHL policies, procedures, and customer service standards are consistently met.

This is an exciting opportunity for a hands-on leader who thrives in a fast-paced environment and is passionate about developing people, driving operational efficiency, and delivering outstanding service.

Key responsibilities
  • Lead and coordinate daily fleet operations to ensure safe, efficient, and on-time service delivery.
  • Monitor operational performance and maintain compliance with DHL standards, policies, and customer service expectations.
  • Support continuous improvement initiatives by identifying opportunities to enhance processes, workflows, and operational efficiency.
  • Make timely and effective decisions to resolve operational issues and minimize service disruptions.
  • Build strong working relationships and maintain effective communication with internal and external stakeholders.
  • Oversee Fleet equipment and operational resources, ensuring maintenance requirements are identified and addressed proactively.
  • Ensure compliance with all shipment security procedures, transport regulations, and Health & Safety requirements.
  • Lead, coach, and develop team members, fostering a positive, high-performing culture focused on safety, accountability, and customer service excellence.

What you’ll bring
  • Communication skills (English), spoken and written
  • Driving License Current and Valid
  • Must be available to work Monday to Friday and some weekends, hours of work would be conducted between the hours of 6am – 6pm
  • 3 years industry knowledge
  • Experience in a Team Leader role preferred
  • A relevant/valid working visa is required for applicants from countries other than New Zealand

Why join DHL Express?
  • Be part of a globally recognised brand with a strong and supportive local team
  • Competitive base salary plus uncapped commission and car allowance
  • Access to Southern Cross health insurance, plus life and income protection cover
  • Extended paid parental leave of up to 26 weeks, supporting you and your whānau
  • Long service leave to recognise your commitment over time
  • Structured sales environment with clear targets, tools, and support
  • Opportunities for career development and internal progression
  • A collaborative culture that reflects DHL’s values and focus on people

If you see a personal challenge in these versatile and responsible tasks. Then apply now!

We are committed to equal opportunity and reject any forms of discrimination. The basis for employee selection at DHL Group is qualification, performance, skills and experience.
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