Great company and great people, but not perfect.
Specialist (Current Employee) – Brook Park, OH – 11 January 2018
I work in the call center in Ohio and I'm the first to admit it's not perfect, but the leadership team is driven to improve the company. Lots of people have been working here for 20, 30 or even 40 years. There's a reason for that.
The money is decent with lots of opportunity for advancement. It's the company policy to promote from within when possible and all positions are posted internally before external candidates are contacted.. And the benefits are some of the best I've seen outside of Cleveland Clinic. They offer medical, dental, vision, 401k, life insurance, tuition reimbursement and a sweet discount at Firestone stores.
Also the company culture is unlike anything I've ever seen. While there are some exceptions, the leadership team really tries to make everyone feel like they matter. Including providing lunch/dinner to the entire staff several times a year, organizing department functions (potlucks, celebrating birthdays, etc.) and monthly raffles and donating the proceeds to the United Way.
But it's not all fun and games, make no mistake, the work can be challenging and everyone is expected to pull their own weight and there is certainly room for improvement; but show me a job that's perfect - go ahead, I'll wait.
Benefits, great co-workers, nice culture, growth opportunity.
Some difficult supervisors, frustrated customers calling