Customer Interaction Manager - New Zealand
Fonterra 46 reviews - Auckland, Auckland

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Time zones, international borders, different dialects - there's nothing that stands in the way of Fonterra products reaching the rest of the world. And our customer service team are crucial components in making this happen. From our highly supportive Auckland base, our team touch the rest of the world. And while they're growing our international presence, they're successfully growing their careers - developing the abilities and ambition to go great places.

With a primary goal of improved customer service, we are searching for lateral thinkers for these customer focussed roles. Customer Interaction Managers within Fonterra are the customer advocate and ultimately responsible to ensure we are abreast of the status of the customer's order book and key issues to make sure we are delivering to their expectations and adding value.

Reporting to the Customer Supply Chain Manager, the Customer Interaction Manager offers both operational and mid-term (6-12 months) strategic solutions and forward thinking for our customers. As an organised individual, your key responsibility will be to own and drive the relationships with internal and external stakeholders of the Supply Chain by championing Account Management initiatives. Leading a team of Customer Interaction Coordinators, your ability to influence and coach continuous improvement mindsets in your team will ensure on-time, in-full delivery, as well as driving resolution for complaints. At a higher level, you will be supporting the Customer Supply Chain Manager with strategic initiatives underway with our key customers and be involved in decision making to further improve customer relations and delivery performance from a proactive perspective.


To succeed in this role you will have a strong customer service and account management background and previously demonstrated influencing skills in a work environment. Your exposure to Supply Chain/ Logistics on a national level will be


advantageous. An excellent relationship builder, you will have a proven track record of leveraging off your networks to achieve results. Taking responsibility for issues until the resolution is found, it goes without saying that you understand and are able to demonstrate strong commercial acumen. Your ability to inspire and motivate change within a team will be a testament to your leadership and influencing skills.

Fonterra recognise talent, and as one of the world's largest dairy companies and leading dairy exporters we will provide true stretch, growth and opportunity for people who bring passion to perform and motivation long after their first day. In return you will be rewarded with a chance to be part of an innovative, progressive and global organisation.

Applications close 6th of February 2010

Primary Location

New Zealand-Auckland-Auckland

Hours of Work

Full time

About this company
46 reviews
Fonterra Co-operative Group Ltd. is New Zealand's largest company and one of the world's top 10 dairy companies. Responsible for...