Worker Type:

Permanent

Here at BNZ, it's about more than just banking. We work together in an agile, energising environment to create innovative solutions through our promise "If you can imagine a better future, let's find a way."

We support wellbeing, flexible working and have a generous leave offering. There is the opportunity for growth, learning and career development. No two days are the same.

The BNZ runs its own internal branch security guard team in Auckland. We are looking for a new superstar to join our team who has a passion for customer service and a willingness to protect our brand, branch, customers and staff alike.

The position would suit a mature candidate who enjoys helping people and being part of the dynamic banking environment. You'll receive on-going training and be well supported by the Protective Services team. This is an exciting opportunity for the right candidate so don't hesitate to apply!

Mō te Tūranga | About the Tūranga (Role)

We sat down with the People Leader (who you would report to) and they told us the following about the tūranga:

This is an Auckland based permanent full time role involving weekends.

What are day-to-day tasks the person in this tūranga will complete?

• Checking branch sites for graffiti/damage and reporting details to relevant teams.

• As the first point of contact for customers, you will be assessing demeanour, always using your security lens.

• Assist branch staff as and when required when dealing with difficult customers.

• You will use your situation awareness skills and will be on high alert, listening and watching for any issues before they arise.

• Asking customers to leave if they become aggressive/abusive, using conflict resolution and problem-solving abilities.

What do we want you to know before you apply?

As above, this tūranga requires regular weekend work, and you will be based in various locations in the Auckland region.

In addition, you:

• Will require a COA (certificate of approval) to work as a security guard for the BNZ (Can be obtained prior to starting with BNZ).

• Will be provided full uniform (excluding black shoes), a work cell phone and lap-top.

• Will be well-groomed and extremely pro-active.

• Will have good observation skills for your surroundings.

• Will bring your passion for customer service and a willingness to learn.

• Will have outstanding communication skills, you will need to love engaging with our customers.

What is the team culture and environment like?

Extremely strong, we are a small, dedicated team of security professionals who love what we do and the difference it makes.

What is your management style?

Supportive and highly engaged, super focused when it comes to our tūranga onsite, we are one team with one goal, to be the best bank in NZ!

What is the most exciting thing about this opportunity?

Being the security eyes and ears of the branch and keeping everyone save when they're on our premises

What is your favourite thing about working for BNZ?

The comprehensive and on-going training we receive plus the benefit of an additional two weeks annual leave (six weeks in total) and free health care to name a few.

Nau Mai ki te Pēke o Aotearoa | Come to the Bank of New Zealand

This is an exciting opportunity to join us! We're bold thinkers who are taking brave steps to create a company that people want to work for, and customers want to bank with. If you're ready to join a fun organisation where we are proud of our culture and how we are helping New Zealander's to 'Find their way', then show your interest by submitting your application - we can't wait to read it.

Ehara taku toa i te toa takitahi, engari he toa takitini" - Success is not the work of an individual, but the work of many.”

Closing Date: 08 August 2026

Applications will be reviewed regularly across the advertising period, but we do reserve the right to close applications early.