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Job Post Details

Whānau Support Kaimahi
The Fono
Northcote, Auckland
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Job details

Pay information not provided
Northcote, Auckland

Full job description

About the Role

As a Kaimahi, you will deliver frontline mentoring and case management that promotes non-violence, accountability, and sustainable behaviour change. You will work closely with whānau, communities, and partner agencies to support safer futures for women, children, and families.

Key Responsibilities

  • Deliver one-to-one and small group mentoring (in person and/or online)
  • Develop and review individualised behaviour change plans
  • Facilitate sessions that may involve whānau where appropriate and safe
  • Maintain strong professional boundaries, accountability, and ethical practice
  • Ensure the safety of women and children is central to all decision-making
  • Deliver services in line with Te Huringa ō Te Ao, MSD contracts, and national best practice
  • Participate in service development, continuous improvement, and reflective practice
  • Contribute to data collection, reporting, and quality assurance processes P

Please Note: This role does not provide crisis response or specialist mental health, addictions, housing, or food support services.

About you

This Kaimahi position offers a remarkable opportunity to apply your skills and passion in serving Pacific communities in specific areas of need. You will have:

  • You will bring strong cultural competence, professionalism, and the ability to work with complexity while maintaining accountability.
  • Experience in social services, family violence, behaviour change, or related fields
  • Experience in case management, mentoring, or facilitation
  • A strong understanding of Pacific cultures, values, and protocols
  • The ability to engage whānau and reflect whānau voice in practice
  • Confidence working within structured frameworks and service guidelines
  • Strong written and verbal communication skills
  • High computer literacy and documentation skills
  • A full New Zealand driver’s licence

Desirable skills:

  • Tertiary qualification in a relevant discipline
  • Pacific language skills
  • Experience working with Pacific and/or Māori communities

Location: Northland

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