Catering Supervisor jobs

Retail and Hospitality Operations Manager

Employer: Krishna2017 Limited
Employment Type: Full-time, Permanent
Number of Positions: 1
Pay Rate: $34.00 – $39.00 per hour
Hours: Minimum guaranteed 30 hours per week, with up to 40 hours per week depending on operational requirements
Location: Te Aroha, Ohakune, Putaruru

Locations of Work

This is a multi-site management position requiring regular travel between the following businesses operated by Krishna2017 Limited:

• Thirsty Liquor – 144 Whitaker Street, Te Aroha
• Ohakune Bar & Eatery – 66 Clyde Street, Ohakune
• Crown and Anchor Bar – 4 Princes Street, Putaruru

The successful applicant will oversee operations across all three locations and work closely with the managers, duty managers and staff based at each site.

About the Role

Krishna2017 Limited is seeking an experienced and capable Retail and Hospitality Operations Manager to oversee and coordinate the operational performance of its retail liquor and hospitality businesses.

The successful applicant will be responsible for ensuring that all three businesses operate efficiently, professionally and consistently with company objectives. The role will involve oversight of operational performance, staffing, purchasing, supplier relationships, stock control, pricing, promotions, compliance and overall business performance.

The Retail and Hospitality Operations Manager will provide direction and support to the individual managers and duty managers at each location and will report directly to the owners/directors of Krishna2017 Limited.

Key Duties and Responsibilities

The Retail and Hospitality Operations Manager will be responsible for:

• Overseeing and coordinating the overall day-to-day operational performance of all three business locations.
• Providing direction, support and operational guidance to staff across the businesses.
• Regularly reviewing sales, expenses, operating costs, margins and overall business performance and taking appropriate action where improvement is required.
• Negotiating with suppliers, sales representatives and other business partners to obtain competitive pricing, rebates, discounts, promotional support and favourable trading terms.
• Building and maintaining effective relationships with suppliers, company representatives, contractors and other business partners.
• Managing purchasing, stock ordering, stock levels, stocktakes, wastage and inventory control across the businesses.
• Reviewing product pricing and implementing appropriate pricing, discount and promotional strategies based on stock levels, market conditions and sales performance.
• Coordinating supplier promotions, promotional stock, displays, incentives, advertising and other marketing opportunities across the business locations.
• Overseeing workforce requirements across the three businesses, including reviewing staffing levels, rosters, training requirements, performance matters and workforce allocation.
• Monitoring customer service standards and addressing significant customer, staffing, supplier and operational issues as they arise.
• Overseeing compliance with liquor licensing requirements, responsible service of alcohol obligations, age verification procedures and intoxication management requirements.
• Ensuring compliance with applicable health and safety, food safety, employment and other New Zealand regulatory requirements.
• Identifying opportunities to increase revenue, improve profit margins, reduce operating costs and improve overall business efficiency.
• Monitoring the condition and operation of premises, equipment, refrigeration, security systems and other business facilities, and coordinating contractors or service providers where required.
• Preparing and reviewing business reports, supplier information, invoices, records and other operational documentation.
• Reporting to the owners/directors regarding sales, staffing, pricing, promotions, supplier negotiations, compliance, expenses and overall business performance.

Minimum Requirements

Applicants must have either:

• At least 2 years of relevant management experience in hospitality, liquor retail, retail or a closely related business environment OR
• Any NZQF Level 4 or higher qualification, or an equivalent recognised overseas qualification.

Applicants must also:

• Hold a full New Zealand driver's licence and be able to travel regularly between Te Aroha, Putaruru and Ohakune as required for the role.
• Manager’s licence for sale and supply of alcohol preferred or be able to obtain.
• Be available to work across the operational requirements of retail and hospitality businesses, including weekends and public holidays where reasonably required.

What We Offer

• Permanent full-time employment
• Guaranteed minimum of 30 hours per week
• Pay rate of $34.00 – $38.00 per hour
• A senior operational role overseeing three retail and hospitality businesses
• Opportunity to contribute to the ongoing growth and performance of Krishna2017 Limited

Applicants should submit their CV together with details of their relevant management experience and qualifications.

Pay: $34.00 – $39.00 per hour

Expected hours: 30.0 – 45.0 per week

Work Location: In person