Customer Delivery Manager jobs

Essential Packaging NZ Limited is seeking an experienced Client Service Manager to plan, administer and review customer service and after-sales activities, while maintaining strong relationships with our commercial clients throughout New Zealand. This is a full-time, permanent positions for minimum guaranteed hours of 30 hours of work per week, but you will usually work between 30 to 40 hours per week. The pay rate will be $28-$30 per hour.

Key Responsibilities

• Plan, administer and review customer service and after-sales service processes.
• Develop and maintain strong relationships with key commercial clients.
• Oversee customer enquiries, quotations, complaints and service escalations.
• Monitor customer satisfaction and identify opportunities to improve service and retention.
• Develop and review customer service procedures and standards.
• Coordinate with sales, warehouse and distribution staff to ensure customer requirements are met.
• Manage key client accounts and maintain regular communication with customers.
• Analyse customer feedback, lost business and recurring service issues.
• Provide guidance to staff involved in customer-facing activities.
• Prepare customer service reports and recommendations for the Directors.
• Travel to client locations throughout New Zealand when required - Reasonable authorised work-related travel expenses will be reimbursed in accordance with company policy.

Minimum Requirements

Applicants must have:

• At least 2-3 years of relevant experience in B2B sales, customer service, client relationship management, account management, or a closely related commercial customer-facing role.
• Strong customer relationship and communication skills.
• Experience handling customer enquiries, quotations and customer follow-up.
• Ability to manage customer complaints and service issues professionally.
• Good organisational, reporting and relationship-management skills.
• Ability and willingness to travel for work when required.

Experience in packaging, wholesale, distribution, hospitality supply or a similar B2B environment would be advantageous.

Work Arrangements

Monday to Friday, with reasonable flexibility to work outside standard business hours when required to meet client needs.

The position is primarily based in the Bay of Plenty, with travel to customer locations throughout the North and South Islands when required.

Applicants must provide a current CV and cover letter, together with details of two work-related referees.

The successful applicant may be required to complete appropriate pre-employment reference, background and drug testing requirements applicable to the position.

Work Location: In person

Pay: $28.00 – $30.00 per hour

Expected hours: 30.0 per week

Work Location: In person