Customer Delivery Manager jobs

At Bastion CX, we help some of New Zealand’s most recognised brands create meaningful, inclusive, and impactful digital experiences. We’re looking for a Senior Delivery Manager who brings calm leadership, strong delivery craft, and a genuine passion for doing great work the right way.

If you’re an experienced digital delivery professional who thrives on complexity, values strong relationships, and enjoys leading teams to deliver high-quality outcomes, this could be the role for you.

What you’ll do

As a Senior Delivery Manager, you’ll lead the successful delivery of complex digital projects, ensuring they are delivered on time, within budget, and to a high standard of quality. You’ll play a key role in shaping client relationships, mentoring Producers, and continuously improving how we deliver work at Bastion CX.

You will:

• Lead the delivery of complex, high-profile digital projects from initiation through to completion
• Own project planning, scoping, estimation, and scheduling to ensure realistic and achievable outcomes
• Proactively manage risks, dependencies, and blockers to keep projects moving smoothly
• Act as the primary point of contact for key clients, building trust through clear, transparent communication
• Provide regular project updates, manage expectations, and navigate change with confidence
• Work closely with designers, developers, strategists, and specialists to ensure seamless delivery
• Support resource planning and allocation in collaboration with the Delivery team
• Apply and champion “The Bastion CX Way” across projects, ensuring consistent delivery standards
• Maintain high-quality project documentation, reporting, and governance
• Track budgets, manage scope changes, and ensure financial performance across your projects
• Contribute to pitches, scoping, and proposals to support new business opportunities.

Mentorship and practice leadership

Beyond project delivery, you’ll help grow the capability and confidence of our delivery team.

You will:

• Mentor and support junior Producers through regular feedback, guidance, and coaching
• Lead retrospectives and knowledge-sharing sessions to drive continuous improvement
• Contribute to improving delivery processes, tools, and ways of working across the agency
• Work with People Leads to support performance feedback and professional development.

Requirements

You must already be based in New Zealand and available to work from our Wellington office.

You’ll bring:

• 5+ years’ experience in digital project management, production, or delivery roles
• Proven experience working within a digital agency or consultancy environment
• Strong understanding of Agile, Scrum, and Waterfall delivery methodologies
• Demonstrated ability to manage multiple projects while balancing scope, time, budget, and quality
• Excellent stakeholder management skills, with a track record of building trusted client relationships
• Experience working in cross-functional teams with designers, developers, and strategists
• Strong commercial awareness, including budget management and scope control
A calm, proactive, solutions-focused mindset, especially when navigating complexity

Most importantly, you’ll embody Bastion CX's mission: Do good by our team, do good by our clients, and deliver great work.

Benefits

At Bastion CX, we love what we do and value balance, well-being, and growth. Here’s what you’ll get:

• Flexible working—we offer flexibility to shape your day, and the option to work from home one day a week, with additional days by agreement. Trust, communication and getting the work done matter more than clock-watching.
• 4 weeks annual leave + 5 “Happy days” per year
• Your birthday off
• Healthcare insurance—including surgical, dental and optical, wellness leave, and regular well-being initiatives
• Professional growth—personalised development, learning lunches, and structured career progression
Team culture—beautiful central city offices, great coffee and snacks, company-wide events

Ready to design meaningful digital experiences and grow your craft in a team that champions quality, curiosity, and collaboration? Apply now.

How we hire

To apply, we need the following:

• 
  A cover letter introducing yourself, telling us why you want to work with Bastion CX and what you enjoy most about leading digital delivery.
• An up-to-date CV outlining your relevant experience.
• Include at least two references we can contact—direct managers or leads from your recent roles. We won’t call them until things get serious between us… promise.

We want you to know what to expect. If you meet most of what we're looking for but not all of it, we'd still like to hear from you.

• Apply through Workable. You'll be asked for your CV and a cover letter, and to answer a few questions.
• A short phone call. If your application stands out, we'll give you a call to find out a bit more about you.
• A conversation about your skills and experience. An interview with the leads for your practice.
• A conversation about values and how you like to work. An interview with our people and culture leads.
• A practical exercise and follow-up conversation. It's based on the kind of work you'd do with us, so it should feel familiar. We'll share more details if you reach this step.
• Meet the team in our office: a chance to chat with the wider team and see where you'd be working day to day.
• References and offer for our preferred candidate.

Not everyone goes through every stage. We only move you to the next step if we think you're the right fit and we're serious about getting to know you better, so we don't take up your time unnecessarily.