Healthcare Management jobs

• Work anywhere in New Zealand
• Permanent, full time role.

Health New Zealand | Te Whatu Ora is the country's largest employer, delivering universal public healthcare to 5 million New Zealanders.

We provide essential hospital, specialist, and community health services across 80+ locations - from large urban centres to rural towns and remote communities.

Our goal is to improve health outcomes for all New Zealanders by delivering equitable, accessible and innovative care.

About the Role

Join Health NZ as a Service Management Specialist and play a key role in ensuring our national IT service management framework delivers high-quality, reliable, and customer-focused digital services. Working across national, regional, and local teams, you will act as a trusted point of contact for service management processes, monitor performance, identify opportunities for improvement, and champion best-practice service management. We are seeking a proactive, analytical, and collaborative professional who is passionate about continuous improvement, innovation, and delivering better outcomes for New Zealanders. This role offers the opportunity to work in a complex and evolving environment, contributing to equitable health outcomes, supporting Te Tiriti o Waitangi commitments, and helping shape the future of digital health services through strong stakeholder engagement, problem-solving, and service excellence.

About the Team/Service/ Location

The Digital Operations team is responsible for delivering and supporting critical technology services that enable Health NZ to provide safe, effective, and connected healthcare across Aotearoa New Zealand. Working within a nationally integrated environment, the team collaborates with a wide range of stakeholders, including Digital Services teams, operational leaders, clinical services, and external technology partners to ensure reliable and high-performing digital services. As part of a forward-thinking and continuously improving organisation, you will join a team committed to innovation, service excellence, and equitable health outcomes for all New Zealanders. This role offers the opportunity to work with colleagues across the country, contributing to nationally consistent service management practices while supporting the delivery of modern digital solutions that enhance both patient and workforce experiences.

About you

To be successful in this role, you will be an experienced ICT professional with a strong background in IT Service Management (ITSM) and a passion for delivering high-quality digital services that support organisational objectives. You will bring a proactive and customer-focused approach, with the ability to monitor, improve, and champion service management processes that align technology services with business needs. A collaborative relationship builder, you will be comfortable working with stakeholders at all levels and thrive in a dynamic environment where continuous improvement, innovation, and service excellence are valued. You will demonstrate integrity, accountability, and strong analytical skills, alongside a commitment to Te Tiriti o Waitangi principles, equitable outcomes, and maintaining the highest standards of professionalism and health and safety.

You will bring:

• Minimum 5 years' experience in ICT/Technology roles, with a proven track record in IT Service Management processes and best practices.
• Experience supporting and maintaining ITSM operational activities, ensuring services remain fit for purpose and aligned with business requirements.
• Demonstrated experience acting as a key point of contact for service management processes, monitoring performance and driving continuous improvement initiatives.
• Strong understanding of ITIL frameworks and service management principles, with relevant ITIL certification or equivalent preferred.
• Proven ability to analyse service performance data, identify trends, manage risks, and implement proactive enhancements to improve service outcomes.
• Excellent stakeholder engagement and relationship management skills, with the ability to build effective partnerships across public and private sector organisations.
• Strong communication, problem-solving, organisational, and leadership capabilities, with a commitment to accountability, integrity, and customer service excellence.
• A Bachelor's or Master's degree in Computer Science, Information Systems, Engineering, Business, Commerce, or a related discipline (or equivalent experience), combined with an understanding of Te Tiriti o Waitangi and its application within the health sector.

Working for Health New Zealand

Health New Zealand | Te Whatu Ora is dedicated to ensuring excellent healthcare for the people of New Zealand. We embrace a workforce that is diverse and inclusive so that we are better positioned to understand and service our community. We welcome applications from our diverse Māori, Pacific, disabled, and rainbow communities.

How to Apply

To apply please click “apply now.” All applications must be submitted through our online careers' portal by 18 June. If you have any questions about the role, please contact Roshni George at roshni.george@tewhatuora.govt.nz

Whilst Health New Zealand is undergoing change, affected employees will be given preference and priority for this position.