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Customer Experience Call Investigator - job post

Spark New Zealand
3.6 out of 5 stars
Wellington City, Wellington
Permanent, Full-time
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Job details

Job type

  • Permanent
  • Full-time

Location

Wellington City, Wellington

Full job description

General information

Location
Wellington
Expertise
Contact Centre, Technology
Job Level
Entry
Employment Type
Permanent full-time
Close Date
09-Aug-2026
Ref #
65161

Description & Requirements

CIC Agent
  • As New Zealand's largest telecommunications and digital services company, Spark's purpose is to help all of New Zealand win big in a digital world. We provide mobile, broadband, and digital services to millions of New Zealanders and thousands of New Zealand businesses.We operate in an exciting and constantly evolving industry, where the pace of change brings new and unique challenges every day, so we operate using Agile ways of working to allow us to meet the fast-changing needs of our customers. Agile replaces the traditional hierarchical organisational structure to produce a transparent, collaborative environment with highly productive teams who are empowered to deliver better outcomes for our customers, communities, and all of New Zealand.

About the role:
  • We are on the lookout for the right person to join our energetic and enthusiastic team, full time in our Call Investigation Centre based in Wellington.
Day to day you will:
  • Process Personal Information Requests for Spark held information.
  • Process requests made under legislation from Government Agencies.
  • Investigate reports of Unwanted calls and text messages.
  • Investigate reports of Scam calls and text messages.
What experience you'll bring:
  • You're an analytical thinker who can ask the right questions to investigate and solve problems.
  • You're adaptable, collaborative, and can use your own initiative.
  • You remain calm and display empathy when interacting with people in stressful situations.
  • You're not afraid to ask for help when you need it.
  • You're competent at prioritising and time management.
  • Your interested in playing a role in assisting the Police and other Government departments with investigations.
WHY CHOOSE US:

Diversity and Inclusion: Te Kanorau me te Whakawhāiti mai
  • Within Spark Business Group, we are constantly looking for ways to build a more inclusive culture. Our vision is for diversity and inclusion to be “how things are done at Spark”, embedded into our day-to-day activities, standards, and business practices. We want you to feel totally comfortable bringing your whole self to work regardless of your gender, ethnicity, orientation, age, or ability.
Sustainability: Toitū
  • Sustainability is a key focus for us. We are dedicated to supporting Aotearoa New Zealand's recovery and economic transformation. The principle of equity is at the very heart of our approach, and we remain committed to working in partnership to make a positive contribution to digital equity in line with our focus on Diversity and Inclusion.
Benefits: Awhina
  • Our people matter and we make sure we look after them. As a valued employee of Spark, we've got our people covered with a range of leading benefits including:
  • Wellbeing – comprehensive medical insurance, life and income protection. Access to wellbeing coaches, EAP and in-house Specialist Clinical support through our leading Mahi Tahi Wellness programme.
  • Leave – in addition to four weeks annual leave, we offer purchased leave, enhanced parental leave support, and study leave.
  • Spark Credit – we provide permanent employees with $150 monthly Spark credit to use on any of our amazing products.
  • Spark Share scheme – periodically we offer the opportunity to buy into our share scheme.
  • Career development – Development opportunities with countless career pathways within the wider Spark group

Due to the nature and urgency of this role, we are only considering applicants that are based in New Zealand with permanent residency, citizenship, or a valid work visa (with at least 18 months remaining).
We’ll be reviewing applications as they’re received, so if this role appeals to you, don’t wait to apply
CIC Agent
  • As New Zealand's largest telecommunications and digital services company, Spark's purpose is to help all of New Zealand win big in a digital world. We provide mobile, broadband, and digital services to millions of New Zealanders and thousands of New Zealand businesses.We operate in an exciting and constantly evolving industry, where the pace of change brings new and unique challenges every day, so we operate using Agile ways of working to allow us to meet the fast-changing needs of our customers. Agile replaces the traditional hierarchical organisational structure to produce a transparent, collaborative environment with highly productive teams who are empowered to deliver better outcomes for our customers, communities, and all of New Zealand.

About the role:
  • We are on the lookout for the right person to join our energetic and enthusiastic team, full time in our Call Investigation Centre based in Wellington.
Day to day you will:
  • Process Personal Information Requests for Spark held information.
  • Process requests made under legislation from Government Agencies.
  • Investigate reports of Unwanted calls and text messages.
  • Investigate reports of Scam calls and text messages.
What experience you'll bring:
  • You're an analytical thinker who can ask the right questions to investigate and solve problems.
  • You're adaptable, collaborative, and can use your own initiative.
  • You remain calm and display empathy when interacting with people in stressful situations.
  • You're not afraid to ask for help when you need it.
  • You're competent at prioritising and time management.
  • Your interested in playing a role in assisting the Police and other Government departments with investigations.
WHY CHOOSE US:

Diversity and Inclusion: Te Kanorau me te Whakawhāiti mai
  • Within Spark Business Group, we are constantly looking for ways to build a more inclusive culture. Our vision is for diversity and inclusion to be “how things are done at Spark”, embedded into our day-to-day activities, standards, and business practices. We want you to feel totally comfortable bringing your whole self to work regardless of your gender, ethnicity, orientation, age, or ability.
Sustainability: Toitū
  • Sustainability is a key focus for us. We are dedicated to supporting Aotearoa New Zealand's recovery and economic transformation. The principle of equity is at the very heart of our approach, and we remain committed to working in partnership to make a positive contribution to digital equity in line with our focus on Diversity and Inclusion.
Benefits: Awhina
  • Our people matter and we make sure we look after them. As a valued employee of Spark, we've got our people covered with a range of leading benefits including:
  • Wellbeing – comprehensive medical insurance, life and income protection. Access to wellbeing coaches, EAP and in-house Specialist Clinical support through our leading Mahi Tahi Wellness programme.
  • Leave – in addition to four weeks annual leave, we offer purchased leave, enhanced parental leave support, and study leave.
  • Spark Credit – we provide permanent employees with $150 monthly Spark credit to use on any of our amazing products.
  • Spark Share scheme – periodically we offer the opportunity to buy into our share scheme.
  • Career development – Development opportunities with countless career pathways within the wider Spark group

Due to the nature and urgency of this role, we are only considering applicants that are based in New Zealand with permanent residency, citizenship, or a valid work visa (with at least 18 months remaining).
We’ll be reviewing applications as they’re received, so if this role appeals to you, don’t wait to apply
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