Income Support jobs in Wellington

Case Manager - Kaituitui | Masterton

• Full-time | Monday to Friday (8:30am to 5:00pm)
• Multiple permanent opportunities in Masterton
• x1 fixed term opportunity until January 2027 in Masterton
• Salary range: $69,519 - $84,041

This is real work that changes lives - including your own.

Case Managers are the face of public service at the frontline. You'll work with New Zealanders navigating challenging life situations, such as employment changes, housing transitions, or financial stress, and help connect them to the right support at the right time.

This is complex, high trust mahi. You'll be making decisions that impact whanau and communities, balancing empathy and policy, speed and accuracy. If you value people, process, and purpose, and can bring calm to complexity - this could be the role for you.

What you'll need to succeed | Ko to ahua

You'll put clients at the centre - listening deeply, responding with care, and helping people move forward in a way that works for them.

You'll bring a high level of personal integrity, initiative, and self-management.

You'll also need to be:

• Fast and accurate with data entry - getting the detail right matters.
• Confident with technology - navigating multiple systems and supporting clients to do the same.
• Empathetic and professional - able to hold space for real-life challenges while applying policy.
• A clear communicator - someone who can build trust, explain things simply, and make good decisions.
• Adaptable and steady - comfortable with change, high volumes, and problem-solving on the go.
• A strong team player - grounded, dependable, and collaborative.
• Comfortable with numbers and detail - able to complete complex calculations related to payments, dates, and entitlements.

A day in the life

• Supporting someone recently out of work to access income, training, or employment.\
• Helping a whanau explore housing options and coordinating follow-ups.
• Encouraging digital self-service and building client confidence with online tools.
• Managing a busy caseload across multiple systems while keeping accurate notes.
• Referring clients to external providers and working collaboratively with others.
• Meeting with your team to reflect, troubleshoot, and support each other.

What you'll be part of

• You'll join a public service organisation committed to manaaki tangata, manaaki whanau - helping New Zealanders to be safe, strong, and independent.
• You'll deliver integrated support across income, housing, and employment - helping clients navigate life transitions and connect to the
• services, at the right time.
• You'll be part of a team that upholds public trust and lives our values: working with integrity, partnering for impact, and standing up for the people we serve.

Position Description | He Whakaahuatanga Tunga

Please view the position description here: Case Manager position description

Recruitment and selection details:

• Applications close: Friday, 24th July 2026
• Recruitment and Selection process: Shortlisted candidates will complete a short digital confidence skills test. Candidates who are successful at this stage will progress to the in-person interview.
• Applicants must hold New Zealand Citizenship, Permanent Residency or Australian Citizenship at time of application.

Salary | Utu-a-tau: $69,519.00 - $84,041.00

About us | Mo matou

The Ministry of Social Development (MSD) is a people-centred organisation. We're in communities across the motu, working with partners to help New Zealanders be safe, strong and independent.

We provide social policy advice to government, and assistance including income, employment and housing support to people of all ages, families, whanau and communities.

As a Te Tiriti o Waitangi partner, we are committed to supporting and enabling Maori, whanau, hapu, Iwi and communities to realise their own potential and aspirations.

Our people are as diverse as the communities we serve. We care about the wellbeing and success of our people and provide a supportive and inclusive working environment where people can thrive and be who they are.

How to apply | Me pehea te tuku tono

Before you submit your application, please take a moment to review our guidance to understand how AI can best support your application. Candidate Guidance - Responsible AI use in recruitment

Click 'Apply now' to upload your current CV and complete the online application form

You do not need to submit a cover letter. Instead, you'll be asked to respond to two short questions as part of the application form (each with a 2000-character limit):

All applications must be made online. If this is not possible or if you have any queries, please contact us at jobs@msd.govt.nz

Internal MSD Employees - please apply through your myHR portal at work. This will ensure that your myHR employee profile is visible as internal candidate.

Joining us | Ko te hono mai

Joining MSD means being part of a whanau that celebrates the diversity each individual represents.

We show manaaki, we care about the wellbeing and success of people and want everyone to thrive and be who they are in a supportive and inclusive working environment. We work together to make a difference for communities while doing the right thing with integrity. You can find out more about our values here.

If you have any support or accessibility requirements, we encourage you to tell us when you apply so we can assist you through the recruitment process.