Information Support Officer jobs

Are you passionate about organising information, improving processes, and helping people work smarter?

We're looking for an Information Capability Officer to support the way Council manages information throughout its lifecycle. From records and archives to Microsoft 365 collaboration platforms, you'll play an important role in ensuring information is organised, secure, accessible and managed in line with legislative and organisational requirements.

This is more than a records management role. You'll work closely with teams across Council to provide practical advice, training and support, helping staff confidently manage information while contributing to continuous improvements in the systems and processes that underpin how we work. If you enjoy solving problems, improving the way information is managed, and building positive relationships, this is an opportunity to make a real impact across the organisation.

Te Āheinga - The Opportunity

In this role you'll:

• Support the management of Council's digital and physical information throughout its lifecycle

• Administer Microsoft 365 collaboration platforms, including Microsoft Teams and SharePoint

• Promote good information management practices through advice, training and user support

• Help maintain secure, compliant and accessible information and records across Council

• Support information governance, archiving and records management processes

• Contribute to improving information systems, processes and ways of working across the organisation

He kōrero mōhou - About You

• Experience in records management, information management, administration or a related field

• An understanding of information governance, records management or compliance principles

• Experience working with Microsoft 365, SharePoint or similar information management systems

• Strong organisational skills with excellent attention to detail and the ability to manage competing priorities

• The confidence to provide advice, training and practical support to a wide range of users

• Excellent communication and relationship-building skills with a customer-focused approach

• A proactive mindset, strong problem-solving ability and a passion for continuous improvement

A qualification in Records Management, Information Governance, Library & Information Studies or a related discipline will be well regarded.

Ngā painga mōhou - What we Offer

• 5 weeks' annual leave after 2 years service

• Discounted health insurance work scheme + Eye test subsidy

• Retailer discounts + study assistance

• Employee Assistance Program (OCP)

• Quarterly values awards + Birthday vouchers + Social club

• Free flu vaccinations (annual)

• Ka Awatea Cultural Wānanga + NCC Kapa Haka

• Te Reo Māori language classes

This is a permanent, full time opportunity working 40 hours per week, Monday-Friday. You will be based in Napier.

The annual salary package for this role is $66,223 - $74,013 (including KiwiSaver), with the final offer depending on your skills and experience.

We will be interviewing applications as we receive them and may close the role when we have found the right person.

He kōrero mō Te Kaunihera o Ahuriri - About NCC

At Napier City Council, we are proud to be an equal opportunity employer that values diversity. We welcome applicants from all backgrounds and work to make our hiring process fair and accessible. If you need any support or adjustments during your application or interview, let us know—we’re happy to help!

Our success is grounded in strong partnerships with Mana Whenua and Iwi, supported by our Māori Partnerships team, Te Waka Rangapū, which builds cultural capability through education and training.

Before you join, you’ll need to complete pre-employment checks (including criminal background checks, with some roles requiring health screening and drug & alcohol testing). As an NCC employee, you may also be called on to support Civil Defence emergencies when our community needs us most.

Please visit Napier City Council Careers website to see full job description

Job Description – Information Capability Officer