About DUAL

Working across 21 countries, DUAL has built a reputation as a specialist underwriting group and the market of choice for insurance intermediaries around the world. That’s how we have become one of the world’s largest international underwriting agencies (or MGAs) with US$3.4bn GWP.

DUAL is part of Howden, a leading global insurance group with employee ownership at its heart. Founded in 1994, it provides insurance, reinsurance and underwriting services to clients ranging from private individuals to the largest multinational companies. The Group operates in 57 countries, employs over 24,000 people and manages premiums totalling US$50bn on behalf of its clients.

Role overview

We’re looking for an Underwriter with around 2 to 3 years Liability Underwriting experience to join our WebRater team within Commercial in Auckland. You’ll underwrite new and existing business through DUAL’s digital quote and bind platform, supporting brokers with timely decisions, practical solutions and a consistently high level of service.

WebRater allows brokers to enter client details, access eligible product options, generate quotes and bind cover online from one convenient platform. In this role, you’ll step in where underwriting input is needed, manage referred risks and help keep business moving.

This role will see you:

• Assessing new business, renewals and mid-term changes across WebRater products within your authority.
• Reviewing referrals and declines, requesting additional information and documenting clear underwriting decisions.
• Preparing and communicating quotations, bindings, policy conditions and endorsements.
• Managing your WebRater and IMS workflow, keeping notes, ownership and statuses accurate and up to date.
• Following up quotations, renewals and outstanding information to support conversion and retention.
• Supporting brokers by phone and email and helping resolve WebRater enquiries quickly.
• Applying underwriting guidelines, pricing and referral requirements consistently.
• Working across shared team queues and supporting the wider Commercial team during busy periods.
• Identifying opportunities for associated Commercial covers where appropriate.

About you

You’re an organised, confident underwriter who enjoys working at pace and taking ownership. You’ll be comfortable making decisions, speaking with brokers and working across a digital workflow where accuracy, responsiveness and follow-through matter.

The ideal candidate will have:

• Around 2 to 3 years’ Liability insurance underwriting experience, ideally across casualty & financial lines Liability.
• Sound risk assessment skills and an understanding of underwriting guidelines and referrals.
• Strong organisation, attention to detail and workload management.
• Clear and confident communication with brokers by phone and email.
• A collaborative, solutions-focused approach and willingness to support shared workloads.

What do we offer in return?

A career that you define.

Of course, we offer a competitive range of rewards and benefits to support you, but we know you expect all that.

What you might not expect is a job where everyone has a voice, where volunteering in the community is part of the day job, and where everyone is encouraged to play a part towards our sustainability goals. We want people who want to make a difference - not just in the workplace, but in the industry and in the wider community.

Our culture: people first

Our core values dictate how we live and work. We’re a group with independence and people at its heart – and a home for talent with a unique culture: the biggest small company in the world.

Being a people-first business has always been central to who we are. Our vision was to create an independent organisation with a distinctive culture that would survive and thrive through the people who shape it. Finding the most talented and entrepreneurial individuals to join the group has been, and will continue to be, key to our success.

Diversity and inclusion

At DUAL, our people are our greatest strength. We are committed to building an open and inclusive culture where everyone feels trusted and that they belong. We work to ensure all candidates, employees, clients and business partners are treated with fairness and respect.

We want every candidate to be able to bring their best to the recruitment process, so if you require reasonable accommodation at any stage, please let us know and we will work with you to provide appropriate support.

Permanent