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Customer Care Coordinator
MoleMap Australia & New Zealand
block b 2 93 Ascot Avenue, Auckland City, Auckland
Permanent
Apply on company site

Job details

Pay information not provided
Permanent
Monday to Friday, Shift work
block b 2 93 Ascot Avenue, Auckland City, Auckland

Full job description

About the Company

At MoleMap our purpose is simple. We give people their best chance against skin cancer so that maybe one day we can live in a world where skin cancer no longer takes lives.

Our team of Melanographers and the Dermatologists we work with have been detecting and diagnosing melanoma for over two decades, and our new full treatment clinics mean we are a premium skin health care provider across Australasia.

Only MoleMap’s proven system combines head-to-toe skin mapping by trained Melanographers with expert diagnosis of any suspicious moles by specialist Dermatologists, and accurate and timely clinical treatment by specialist GP's.

That’s what makes us unique and what makes our skin cancer detection & treatment service so effective.

About the Role

We’re looking for an amazing person to join our customer care team! Working from our Greenlane head office, you will manage front-of-house reception duties alongside patient calls, handling inbound inquiries and scheduling follow-up appointments.

This is a very exciting opportunity to join MoleMap as we continue to grow and introduce innovative solutions that enhance our patient experience. You will be working closely with our experienced customer care team who will guide and support you every step of the way.

Join us on a full-time, permanent basis (40 hours per week) working a rotating schedule from Monday to Friday, with shifts falling between 8:00 AM and 7:30 PM

What you need:

  • Previous customer service experience, preferably in a contact centre environment

  • Excellent listening skills and an ability to empathize

  • Ability to think on your feet and use your initiative

  • Great attention to detail

  • Amazing written and verbal communication skills

  • Comfortable navigating computers and software, with proven competency in Microsoft Office applications

  • Strong administration and organisational skills, with the ability to manage multiple tasks at a time.

  • A positive mindset and passion for customer service

  • Be the ultimate team player


  • Highly adaptable and resilient to change.

About the Team

Our customer care team supports patients at every stage of their journey. Providing pre-appointment details, coordinating communication between patients and medical specialists (Melanographers and Dermatologists), and ensuring prompt delivery of accurate diagnostic reports and actionable next steps.

About You

The following traits will help you shine in this role:

  • Proven experience working in call centre environment will be highly regarded.

  • Proven experience in using different CRMs, soft phone programs for call centres and other systems

  • Dependable with a strong work ethic and a deep commitment to supporting the team.

  • Optimistic, adaptable, and eager to learn and grow

  • Warm, articulate and able to use previous experience to get up to speed quickly


  • Openness to cross-training for front-of-house and reception duties as clinic needs require

If you would like to work for a values based company that does meaningful work for Australians and New Zealanders, then apply today! We are growing, and we want you to grow with us!

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