Nzqa Level 3 jobs

About The Role - Te mahi

We are looking for a Front Office Duty Manager to work in Sudima Kaikoura Hotel.

This is a full-time role, for a Duty Manager in Sudima Kaikoura Hotel with an hourly rate of $28 - $29, minimum guaranteed hours are 30 hours per week.

You will complete flexible shifts as a Duty Manager each week, working alongside an amazing team who will assist and support you as your career takes off.

Responsibilities | Ngā haepapa

• Manage Front Office Operations including rostering.
• Evaluate Guest satisfaction levels and monitor trends with a focus on continuous improvement.
• Operate within departmental budgets through effective stock and cost controls and well-managed schedules.
• Set departmental targets and objectives, work schedules, budgets, and policies and procedures.
• Obtain maximum occupancy and average rate.
• Assist Front Desk during busy check in and check out to ensure guests are receiving the best possible services.
• Valet parking.
• Lead emergency procedures to ensure the safety of all guests, possessions, property and team members.
• Manage the appearance, standards, and performance of the Front Office team with an emphasis on training and team work.
• Ensure team members have up-to-date knowledge of all room categories and amenities.
• Ensure staffing levels cover business demands.
• Train and develop the Front Office team.
• Ensure communication meetings are conducted and post-meeting minutes are generated
• Conduct weekly operations team meetings to discuss routine operational matters, sales target, guest feedback, and action taken for service recovery
• Comply with the Sale and Supply of Alcohol Act 2012 and amendments, Smokefree Environments Act 1990, and Gambling Act 2003 - New Zealand Legislation.
• Comply with the terms and conditions of the premises liquor and gaming license/s
• Ensure all staff are aware of their obligations pursuant to the Sale and Supply of Alcohol 2012 and the company's liquor licence
Effective liaison with housekeeping, central reservations, maintenance, restaurant, conference and Moss Spa

Requirements

About You | Ko Koe Tēnei

• NZQF Diploma (ANZSCO Skill Level 2).
• OR At least two years of relevant experience may substitute for the qualification.
• Proven Front Office or Duty Manager experience in a hotel environment
• LCQ or Duty Manager Licence (preferred)
• Flexibility to work outside normal hours as required. (Which may include early morning starts, night shift, late finishes, weekends and public holidays). Can work on a rotating roster.
• Strong leadership and communication skills
• Excellent problem-solving abilities and a calm, guest-focused approach under pressure
• A collaborative, hands-on style that leads by example

Benefits

We are all valued | He kura te tangata

• Discounts at our hotels, restaurants and spas across our network
• Staff, family and friends rates at our hotels
• Meals on duty, staff parking and uniform provided
• Excellent reward & recognition events
• Service and anniversary gifts and benefits
• Wellbeing programme including Health insurance discounts
• Paid training and individual Employee Development Plans
• Training towards NZQA qualifications and our very own online digital learning platform
• Free Life Insurance, Digital Will & Best Doctors teleservice after 3 months of employment

Who We Are - Ko Wai Mātou

Here at Sudima Hotels, we have one passion, you! We care, we do the right thing and we work together. As a Sudima team member, you will demonstrate these values with your day-to-day actions, however great or small.

We believe 'We Are all Valued - He Kura te Tangata', and our success is a direct reflection of our people and our company culture. We live and breathe Manaakitanga, hospitality is at the heart of all that we do. As HRD's Five Star Employer of Choice Award in 2019, 2022, and in 2024, our people love coming to work every day and we think you will too!

Hind Management, the management company behind Sudima Hotels, builds, operates, and manages our award-winning hotels, restaurants, bars, and spa businesses. As industry leaders in social and environmental responsibility, they operate on a sustainable business model that takes the well-being of our people and planet seriously.

Above all, we’re looking for positive people. Working with us not only means getting unlimited opportunities to develop yourself and your career but being part of a community and company culture that’s passionate about putting people first.

Nau mai, haere mai, tauti mai!

Hind Management is committed to accessibility. Should you require assistance or support and are unable to apply online due to an access need, contact our office (+64) 99051727 or email our Talent Acquisition Team at careers@hindmanagement.com. We will aim to respond within 48 hours Monday to Friday 9am - 5pm.

At Hind Management, we celebrate diversity and are committed to creating an inclusive environment for all employees. We welcome applications from individuals of diverse backgrounds, including disabled and neurodivergent candidates. Our hiring process is fully accessible and designed to ensure equity for everyone. Please let us know how we can support you in presenting your best self.

E manawanui ana tātou - We care

Ka mahi tahi tātou - We work together

Ka whai tātou i te tika - We do the right thing

He kura te tangata - We are all valued