Senior Support Officer jobs

Job Type: Permanent

Location:
Manukau, NZ

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Help shape the future of Education

We work to shape an education system that delivers equitable and excellent outcomes

Our organisation is made up of talented and committed people around Aotearoa, from a wide range of backgrounds and cultures. While we work in different groups and on different things, we all strive every day to make the biggest difference we can for our students in our education system.

About this role | Mō tēnei tūranga

We currently have 2 positions available in our Business Support Unit in Manukau office.

Permanent, full-time position
Permanent, part-time (0.6 FTE) position

The role is responsible for a range of administrative support activities managing correspondence, data entry, production and filing documents, payroll, processing of applications, finance support and administration, corporate services, and scheduling.

Reporting to the Business Support Manager you will never have two days that are the same, you will take on the role with enthusiasm and your organisation and planning skills will be second to none. Your calm and professional demeanour will always shine through even when things are extremely busy.

Salary range: $60,879 - $66,887 per annum (pro rata basis for part time position) + kiwi saver. The successful candidate will be appointed at a salary which reflects individual skills and experience.

About you | Mōhou ake

You will be professional in your presentation and your approach to your work, and you may be looking for the next step in your career.

To be successful in the role you will have:
Passion for knowledge, open to learning new things and comfortable working in a varying environment.
Organised with an ability to learn different digital platforms.
An adaptable team player able to work in varying conditions and virtual cross functional teams.
Great time management with an ability to prioritise work and work towards timelines.
Proficiency in Microsoft suite and especially MS Excel (Intermediate to advance)
Previous administration experience an advantage.
Comfort in working in a tikanga/kaupapa Māori environment.
Ability to identify, build and actively manage significant relationships, valuing diverse perspectives and experiences.
Developing knowledge of the Treaty of Waitangi to the work being undertaken.
Well-developed communication skills, both oral and written.
The ability and willingness to adhere to the Public Service Standards of Integrity and Conduct.

About our group and team | Mātau rōpū ake

The Education Services Group provides well-designed, integrated education services that support the impactful and effective operation of education settings to support student achievement and participation. The services help to remove barriers to participation and learning and provide regulatory advice, support and oversight to early learning providers, schools and kura.

The Group has three key priorities for Education Services:
Practice & Guidance: Managing practice and guidance to improve national coordination and consistency, whilst enabling regional autonomy for education service delivery.
Integration & Delivery: Providing education support directly to education settings via integrated regional and national services. This includes intervening when necessary to ensure a high standard of operation to support student outcomes and owning key stakeholder relationships to support schooling improvement and stronger outcomes for learners.
Monitoring & Improvement: Monitoring and advising on improvements to the effectiveness, efficiency and equity of services for achievement and progression, and attendance and participation. This includes monitoring education provider performance against regulations and intervening as required.

Our Business Support team provides support to the Education and Learning Support teams in Auckland, and we regularly work with families, schools and early childhood centres to support their work in the sector.

The team is supportive, ultra-friendly and diverse, customer focused and driven to provide the best service possible. You will have lots of colleagues to help you as you learn the business.

Are you ready to make a difference? | Kua rite koe mō tēnei mahi?

If this opportunity interests you, please submit your cover letter and resume by using the ‘apply' button. In your cover letter we’d like to know about you, your values, or anything else you’d like to share. We’re keen to understand your motivations, strengths, transferable skills, and the diverse perspectives you will bring to the role.

For further information, please contact Anu Bhatia, Business Support Manager at recruitment.waka@education.govt.nz

Applications close Midnight – Friday 28 August 2026.

We want our people to feel valued for their unique qualities and have a sense of belonging. If you require assistance or adjustments to fully participate in the recruitment process, please let us know.