Senior Support Officer jobs

Every day, in every way, we bring real heart to work. At Bupa, you’ll be part of a caring, inclusive team that supports our people to make a real difference for residents and their whānau. With more than 4,000 staff across 38 care homes and 35 retirement villages, your work will help support teams who care for more than 5,000 residents across Bupa New Zealand.

As Senior Payroll Officer, you’ll deliver a smooth, accurate and trusted payroll experience, helping our people feel supported and confident in the moments that matter.

This is an opportunity to use your payroll experience in a role with purpose, variety and impact. You’ll be trusted to take ownership, solve problems and help strengthen the payroll service our teams rely on. If you enjoy accuracy, ownership and service, and want your work to contribute to a bigger purpose, we’d love to hear from you.

Where you will make an impact

• Support our people by delivering accurate, on-time payroll across multiple pay groups
• Keep payroll records accurate and up to date, including employee details, leave balances and amendments
• Apply New Zealand legislation, employment agreements and Bupa policies with care, consistency and confidence
• Resolve one-off payments, corrections and complex adjustments with clear approvals, documentation and audit trails
• Be a trusted point of support for employees and managers, responding to payroll queries with empathy, clarity and care
• Contribute to smooth pay-period, month-end and year-end activities through accurate reconciliations, reporting and follow-up
• Use Paytools and ServiceNow to manage workflows, track commitments and help deliver a responsive payroll experience

About You

• You bring strong end-to-end New Zealand payroll experience, ideally from a complex or high-volume environment
• You’re confident working through complex payroll matters, using sound judgement and escalating risks when needed
• Knowledgeable in New Zealand payroll legislation, employment obligations, agreements, reporting and controls
• Comfortable using payroll and people systems such as iChris, UKG Dimensions WorkforcePro, Workday, ServiceNow and Paytools
• You build trust through clear communication, strong relationships and a genuinely customer-focused approach
• Highly accurate, detail-focused and able to work well to critical payroll deadlines.
• Skilled in Excel, including formulas, lookups, pivot tables, validation and payroll analysis
• Confident using Microsoft 365 tools, including Word, PowerPoint, Outlook and Copilot.
• You enjoy sharing knowledge, supporting others and helping a team grow stronger together

Extra Reasons to Belong

• Opportunities to contribute to compliance, risk management, and system improvements
• Fully subsidised Southern Cross health insurance to our eligible permanent NZ employees and a discount on insurance cover for eligible family members
• Wellbeing discounts and advice and EAP counselling services
• Paid parental leave - in addition to standard parental leave, Bupa offers 12 weeks of paid leave for primary carers and 2 weeks for secondary carers
• Professional Development – in-house and external training and development