Support Analyst jobs in North Shore, Auckland
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System and support analyst
Auckland District, Auckland
•
Remote
$36 an hour
-
Full-time
System and support analyst
Job details
$36 an hour
Full-time
Remote in Auckland District, Auckland
Full job description
Core Responsibilities & Duties
- System Monitoring & Maintenance: Regularly test, monitor, and evaluate network systems (LAN, WAN, cloud, and servers) to ensure high compatibility and operational integrity.
- Issue Diagnosis & Troubleshooting: Handle, diagnose, and resolve advanced hardware, software, and network faults escalated by end-users or technical teams.
- Business Process Analysis: Examine current workflows and IT infrastructure to identify inefficiencies, bottlenecks, and areas for technological optimization.
- Implementation & Upgrades: Serve as the technical lead during application upgrades, software rollouts, and new system implementations.
- Vendor & Stakeholder Liaison: Act as a central point of contact between end-users, management, and third-party IT vendors to resolve complex software conflicts and ensure functional alignment.
- Documentation & Training: Create comprehensive system specifications, test plans, and user manuals; conduct formal training sessions for internal staff.
Pay: $36.00 per hour
Work Location: Hybrid remote in Auckland District, Auckland
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