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Job Post Details

Technical Support Specialist - job post

Teletrac Navman New Zealand
Hamilton, Waikato
From $10,500 a month - Full-time

Job details

Pay

  • From $10,500 a month

Job type

  • Full-time

Location

Hamilton, Waikato

Full job description

Teletrac Navman is a global SaaS technology company that provides GPS fleet tracking, telematics, and connected vehicle management solutions. It helps businesses monitor vehicles, drivers, equipment, fuel usage, and compliance through cloud-based platforms and AI-driven analytics.

A Technical Support Specialist provides frontline and advanced technical assistance to customers and internal users. The role focuses on troubleshooting software, hardware, platform issues, and connected devices (such as telematics systems), ensuring systems run smoothly and customer issues are resolved quickly.

Key Responsibilities

  • Handle customer troubleshooting, platform support, and telematics device issues.
  • Diagnose and resolve hardware, software, and connectivity problems.
  • Provide technical support via phone, email, chat, or ticketing systems.
  • Escalate complex issues to engineering or development teams when needed.
  • Guide users through step-by-step technical solutions.
  • Monitor system alerts and identify recurring technical issues.
  • Document support cases, solutions, and troubleshooting steps.
  • Assist with installation, configuration, and updates of systems/devices.
  • Collaborate with product and engineering teams to improve platform stability.
  • Maintain service-level agreement (SLA) response and resolution times.

Pay: From $10,500.00 per month

Benefits:

  • Child care assistance
  • Company car
  • Extended annual leave
  • Health insurance
  • Housing allowance
  • Life insurance
  • Professional development assistance
  • Profit sharing
  • Relocation assistance
  • Vision insurance

Work Location: In person

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