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Front Office Assistant
Job details
From $24 an hour
Permanent
Gisborne, Gisborne
Full job description
- Check-in and check-out: Front Desk Associates handle the guest check-in and check-out process. This involves verifying guest information, providing room keys, and processing payments.
- Customer assistance: They address guest inquiries, resolve complaints, and offer information about hotel amenities, local attractions, and services.
- Reservations management: Maintaining and managing reservations and conference bookings, including modifications and cancellations, is a part of their daily duties.
- Record keeping: Accurate logging of guest information and transactions in the hotel management system.
- Billing and payments: Processing guest bills and payments, ensuring accurate and timely transactions.
- Communication: Coordinating with other hotel departments (e.g., housekeeping, maintenance) to fulfill guest requests and ensure smooth operations.
- Key management: Safeguarding and managing room keys to ensure guest security.
- Emergency procedures: Being familiar with and executing emergency procedures, such as fire alarms or medical emergencies.
Pay: From $24.00 per hour
Expected hours: No more than 30.0 per week
Benefits:
- Employee discount
Work Location: In person
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