2degrees Mobile
3.8 out of 5 stars.
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2degrees Mobile Employee Reviews

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New Zealand33 reviews

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3.6Work–Life Balance

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Productive and fun workplace

Indeed Featured review

The most useful review selected by Indeed
- Good management - Very good work environment - Learning new skills - The most enjoyable part of the job is work relationship between staff and manager. - Very supportive team
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Official response from 2degrees Mobile

5 May 2020
Hey, thanks for leaving a review with your feedback on how we're doing. We're glad you enjoyed working with us! All the best. ^Nicole

Is a job worth your physical and mental health?

I LOVE 2degrees but I highly warn against working in the retail store in Centreplace, Hamilton. The manager there will always sit out the back and get his staff to do all of his work including escalations. You want a day off for bereavement? Forget it. He won't give you the day off because you literally are doing his job for him and doesn't give a care in the world about any of his staffs mental health. 2degrees pays okay but make sure you are happy to pay the cost with your mental health and minimal work life balance. I wish the CEO knew what was going on in these stores..

Pros

Pay

Cons

No growth, negative environment, disconnect between rerail and upper management
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Productive, customer oriented and people friendly

Excellent place to work 😍 Great people, great training and trainers. Staff is very helpful, lot of internal development opportunities available. Kiwi company taking care of Kiwis 😇
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culture was ampted

The team I worked for was good but needed more traing for new ones that had never been in the industry of selling products on the phone. compliance team needed to uplift your worth not put down to prevent you from getting your bonus.
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Tall poppy syndrome

2degrees treat their staff worse than prisoners and speak to you like you are beneath management or you are a child. HR are complacent and hopeless and the Chief of Customer Care Claudine is a narcissist, had so many in tears its the worst toxic culture I have ever experienced. From office bullying, system issues and poor training, to unrealistic kpi targets you are not paid well considering their is little incentive to sell. I was there 7 years I regret every minute
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A real mixed bag

I started at 2degrees in the call centre, worked my way through a number of teams before ending up in the business change team. As a company 2degrees has changed a lot and not always for the better. The call centre is like a third world refugee centre, where as the corporate office is completely different and a great place. The people at both offices and great but those of us that have been around a number of years have seen the decline of this company. For a company that used to offer parking allowances, good bonuses for achieving and a great culture they have certainly changed. There is always a rumour the CEO is about to be sacked due to our continual financial loss and the drive towards sales has taken away the customer focus. If you are keen to work in sales no matter what department you actually join then this is the place for you. Numbers before aleverything. The
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Horrible

Honestly, i could not even go past the training. I gave up before i could actually start working on the floor. . The trainer was super rude so it was hard to communicate with her and ask questions. You will experience extreme pressure from people who will take over after your training. Again you're expected to be just perfect at everything. They will make you attend meetings twice a day and show that they are helping but they only add to pressure. You will be expected to do full on sales right from the beginning, even if it wasn't mentioned in the the job description at the time of applying. You will have multiple people listening to your calls during training which doesn't make things any better. The customer care team does almost everything in 2degrees and probably gets paid the least. SO JOIN AT YOUR OWN RISK.

Pros

Free Fruits ! Enjoy

Cons

Everything stated above
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Worst work place

Worked in their contact center for around a year. The kind of pressure they put on agents is unimaginable. Forcing the technical team to do sales has put the level of customer service to an all time low for 2 Degrees. They have started focusing more on sales rather than providing any better customer service. Due to this the level of work satisfaction is down the drains. The attrition rate is crazy, At a point there were 2 to 3 people leaving every week. They keep recruiting at least 20 people every month since that many people leave so often. I have seen my colleagues getting fired for the silliest reasons. There is no job protection. You literally always live in the fear of getting fired. They even monitor your office chats for any words that they might deem not safe for work. The worst thing is there is no what is right and wrong. It is their decision and they will stick to it (One of my friends got a warning for using LOL, i mean LOL come on seriously) They exploit the visa situation of the immigrants well to their advantage. Most of them stuck there are stuck since they are under closed work permit sponsored by 2 degrees. Just happy I had the chance to move on to a better company. PLS DO NOT EVER WORK FOR CONTACT CENTER/STORE

Pros

Big company

Cons

Bad Work culture, unachievable KPIs, Less pay, No increments ( may be 2 to 5% every year that is if you achieve their unimaginable KPIs), Overworked and underpaid
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Tough job

A lot of KPIs to deal with some are unrealistic or very hatd to meet. Some managers can pick on you or support you, depending on your relationship with them. Some people progress very quickly from the support they gate from their managers while others get stuck. Can be cery frustrating dealing with some irate customers especially when the systems crush. Can be frustrating dea
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Fantastic Place to Work

2degrees is an innovative and fast-paced company that really cares about its employees. People work hard but leadership support flexible working and work-life balance, It's easy to get things done at 2degrees and is not overly hierarchical.

Pros

Lots of Learning Good staff plan, staff phone, incentive

Cons

Too many changes! The uncertainty with jobs! The lack of communication! (the irony)
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Two Degrees Great place to work

I love 2Degrees culture, its a great place to work. Managemnt looks after the employess and ensured there is a healty culture across the board, lot of activities happen for team engagement.

Pros

Great culture

Cons

Salary
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Fantastic Place to Work

2degrees is an innovative and fast paced company that really cares about its employees. People work hard but leadership support flexible working and work life balance, It's easy to get things done at 2degrees and is not overly hierarchical.
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Gives oppurtunity to excel

everyday should be a learning exercise. It should give me the ability and opportunity to excel and at the same time learn more skills. Teamwork is very important for me in terms of achieving goals aligned with company strategy and mission.

Pros

learning opportunity

Cons

no security
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Job Satisfaction

Good place to work and provides good support at all levels. Had good experienced managers who can guide in all challenging situations. Good scope of growth within the company
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The people make it fun!!

Too many changes when new management took over and the support it has!!! - Awards incentives were questioned - Roles were being diminished (behind the scenes) - No communication as to what BIG changes were happening until the day or a week before the change were to take place - Too many BIG changes constantly! (change is good that wasn't the problem, it was the changes that were happening all the time that nobody knew about that was the problem) - Don't be fooled either tenured staff don't get any love shown. I'd been there 3 years, some 5+ and were not communicated across with anything and what was happening with their roles - It use to be about servicing the customers, now there is more drive on selling so the customer satisfaction was no longer the focus as much! (selling bonus's/incentives/carnival activities, prizes if a new customer/s were signed up!)

Pros

When awards was a night to recognise the hardwork, enjoy and just have fun!

Cons

Too many changes! The uncertainty with jobs! The lack of communication! (the irony)
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Avoid Retail Like The Plague

Avoid privately owned "Dealer" Stores like the plague, the manager's don't care about staff at all, it's almost impossible to request cover or leave, it is also unfair because corporate retail stores get paid more and their commission scheme is better. At a dealer store you get minimum wage and an almost impossible to achieve sales target, and you have to hit the target to get your commission. Do yourself a favour and don't work for 2 degrees retail, you're better off at mcdonalds or burger king. Tip to management: Pay your employees better and actually look after them, I've heard other staff members complain that the bossman doesn't care if you're sick and still expects you to show up. No wonder all your staff are leaving/already left.

Pros

Some workmates were cool

Cons

Managers didn't care about you, minimum wage
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Excellent Workplace - Beautiful Environment

2 Degrees is a very employee oriented company. They focus on what you need to strive. Managers are available at all times and the support structure is there to nurture your beliefs and values. With constant training and upskilling the company is perfect for developing skills and entering the industry.
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Fun place to work

Great place to work. A real focus is placed on the customer but also internally on people development. A strongly values based company whereby the values are lived on a daily basis
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Great place

Great place to work for! Awesome culture and staff to work with. Good work perks including parking allowances and bonuses. Management are good as well
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Relatively big company with more opportunities to start your career

it is a relatively big company, with more positions for you to start career path, yet paid not enough. hence not until you have reach to a certain level in the company, you are not paid enough. No matter how long you have stayed in the company. Typical day of working include dealing grumpy customers, customer complaints, phone issues, and selling products. management in general is good, still depend on who is your direct manager though. most enjoyable part of the job is all the work mates. when something went wrong, other stuff will go great. as from my experience, colleagues were amazing, and all teamed up, Which is GREAT!

Pros

staff plan, staff phone, incentive

Cons

long hours
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Workplace culture

Being a part time work from home agent, I go to the office twice a month. My review will be based on that. The workplace is fun and upbeat and has a great management team in place. The staff are looked after well.
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Overall rating

Based on 40 reviews

Ratings by category

3.6 out of 5 stars for Work/Life Balance
3.4 out of 5 stars for Salary/Benefits
3.7 out of 5 stars for Job Security/Advancement
3.4 out of 5 stars for Management
3.7 out of 5 stars for Culture
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