2degrees Mobile Employee Reviews

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Tall poppy syndrome
Customer Service Consultant (Former Employee) –  Auckland City, Auckland22 September 2019
2degrees treat their staff worse than prisoners and speak to you like you are beneath management or you are a child. HR are complacent and hopeless and the Chief of Customer Care Claudine is a narcissist, had so many in tears its the worst toxic culture I have ever experienced. From office bullying, system issues and poor training, to unrealistic kpi targets you are not paid well considering their is little incentive to sell. I was there 7 years I regret every minute
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Horrible
Customer care specialist (Former Employee) –  Auckland Central, Auckland16 August 2019
Honestly, i could not even go past the training. I gave up before i could actually start working on the floor. . The trainer was super rude so it was hard to communicate with her and ask questions.

You will experience extreme pressure from people who will take over after your training. Again you're expected to be just perfect at everything. They will make you attend meetings twice a day and show that they are helping but they only add to pressure. You will be expected to do full on sales right from the beginning, even if it wasn't mentioned in the the job description at the time of applying. You will have multiple people listening to your calls during training which doesn't make things any better. The customer care team does almost everything in 2degrees and probably gets paid the least. SO JOIN AT YOUR OWN RISK.
Pros
Free Fruits ! Enjoy
Cons
Everything stated above
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Worst work place
Customer Care specialist (Former Employee) –  Newmarket, Auckland5 August 2019
Worked in their contact center for around a year. The kind of pressure they put on agents is unimaginable. Forcing the technical team to do sales has put the level of customer service to an all time low for 2 Degrees. They have started focusing more on sales rather than providing any better customer service. Due to this the level of work satisfaction is down the drains. The attrition rate is crazy, At a point there were 2 to 3 people leaving every week. They keep recruiting at least 20 people every month since that many people leave so often. I have seen my colleagues getting fired for the silliest reasons. There is no job protection. You literally always live in the fear of getting fired. They even monitor your office chats for any words that they might deem not safe for work. The worst thing is there is no what is right and wrong. It is their decision and they will stick to it (One of my friends got a warning for using LOL, i mean LOL come on seriously) They exploit the visa situation of the immigrants well to their advantage. Most of them stuck there are stuck since they are under closed work permit sponsored by 2 degrees. Just happy I had the chance to move on to a better company. PLS DO NOT EVER WORK FOR CONTACT CENTER/STORE
Pros
Big company
Cons
Bad Work culture, unachievable KPIs, Less pay, No increments ( may be 2 to 5% every year that is if you achieve their unimaginable KPIs), Overworked and underpaid
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2.0
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Tough job
Call Centre Operator (Former Employee) –  Auckland25 July 2019
A lot of KPIs to deal with some are unrealistic or very hatd to meet.
Some managers can pick on you or support you, depending on your relationship with them.
Some people progress very quickly from the support they gate from their managers while others get stuck. Can be cery frustrating dealing with some irate customers especially when the systems crush.

Can be frustrating dea
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4.0
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Fantastic Place to Work
Store Manager (Former Employee) –  Auckland City, Auckland17 July 2019
2degrees is an innovative and fast-paced company that really cares about its employees. People work hard but leadership support flexible working and work-life balance, It's easy to get things done at 2degrees and is not overly hierarchical.
Pros
Lots of Learning Good staff plan, staff phone, incentive
Cons
Too many changes! The uncertainty with jobs! The lack of communication! (the irony)
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5.0
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Two Degrees Great place to work
Senior Technical Support Specialist (Current Employee) –  Christchurch, Canterbury6 February 2019
I love 2Degrees culture, its a great place to work. Managemnt looks after the employess and ensured there is a healty culture across the board, lot of activities happen for team engagement.
Pros
Great culture
Cons
Salary
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5.0
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Fantastic Place to Work
Manager (Current Employee) –  Auckland1 October 2018
2degrees is an innovative and fast paced company that really cares about its employees. People work hard but leadership support flexible working and work life balance, It's easy to get things done at 2degrees and is not overly hierarchical.
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4.0
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Gives oppurtunity to excel
SENIOR PROJECT/CIVIL/STRUCTURAL ENGINEER (Current Employee) –  New Zealand10 September 2018
everyday should be a learning exercise. It should give me the ability and opportunity to excel and at the same time learn more skills. Teamwork is very important for me in terms of achieving goals aligned with company strategy and mission.
Pros
learning opportunity
Cons
no security
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5.0
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Job Satisfaction
Customer Care Specialist (Current Employee) –  Auckland City, Auckland30 June 2018
Good place to work and provides good support at all levels. Had good experienced managers who can guide in all challenging situations. Good scope of growth within the company
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2.0
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The people make it fun!!
Customer Service Representative (Former Employee) –  New Zealand26 June 2018
Too many changes when new management took over and the support it has!!!
- Awards incentives were questioned
- Roles were being diminished (behind the scenes)
- No communication as to what BIG changes were happening until the day or a week before the change were to take place
- Too many BIG changes constantly! (change is good that wasn't the problem, it was the changes that were happening all the time that nobody knew about that was the problem)
- Don't be fooled either tenured staff don't get any love shown. I'd been there 3 years, some 5+ and were not communicated across with anything and what was happening with their roles
- It use to be about servicing the customers, now there is more drive on selling so the customer satisfaction was no longer the focus as much! (selling bonus's/incentives/carnival activities, prizes if a new customer/s were signed up!)
Pros
When awards was a night to recognise the hardwork, enjoy and just have fun!
Cons
Too many changes! The uncertainty with jobs! The lack of communication! (the irony)
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Avoid Retail Like The Plague
Sales Representative (Former Employee) –  Botany, Manukau, Queens Street, Pakuranga10 June 2018
Avoid privately owned "Dealer" Stores like the plague, the manager's don't care about staff at all, it's almost impossible to request cover or leave, it is also unfair because corporate retail stores get paid more and their commission scheme is better. At a dealer store you get minimum wage and an almost impossible to achieve sales target, and you have to hit the target to get your commission. Do yourself a favour and don't work for 2 degrees retail, you're better off at mcdonalds or burger king.

Tip to management: Pay your employees better and actually look after them, I've heard other staff members complain that the bossman doesn't care if you're sick and still expects you to show up. No wonder all your staff are leaving/already left.
Pros
Some workmates were cool
Cons
Managers didn't care about you, minimum wage
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5.0
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Excellent Workplace - Beautiful Environment
Customer Care Representative (Current Employee) –  Auckland31 May 2018
2 Degrees is a very employee oriented company. They focus on what you need to strive. Managers are available at all times and the support structure is there to nurture your beliefs and values. With constant training and upskilling the company is perfect for developing skills and entering the industry.
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4.0
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Fun place to work
Customer Care Team Leader (Former Employee) –  Auckland1 May 2018
Great place to work. A real focus is placed on the customer but also internally on people development.
A strongly values based company whereby the values are lived on a daily basis
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5.0
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Great place
Business Broadband Team Manager (Former Employee) –  Auckland City, Auckland4 November 2017
Great place to work for! Awesome culture and staff to work with. Good work perks including parking allowances and bonuses. Management are good as well
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4.0
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Relatively big company with more opportunities to start your career
Retail Assistant -part time (Former Employee) –  Christchurch, Canterbury1 October 2017
it is a relatively big company, with more positions for you to start career path, yet paid not enough. hence not until you have reach to a certain level in the company, you are not paid enough. No matter how long you have stayed in the company. Typical day of working include dealing grumpy customers, customer complaints, phone issues, and selling products.
management in general is good, still depend on who is your direct manager though.
most enjoyable part of the job is all the work mates. when something went wrong, other stuff will go great. as from my experience, colleagues were amazing, and all teamed up, Which is GREAT!
Pros
staff plan, staff phone, incentive
Cons
long hours
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3.0
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Workplace culture
Customer Care Agent (Current Employee) –  Work from Home, part time26 July 2017
Being a part time work from home agent, I go to the office twice a month. My review will be based on that.
The workplace is fun and upbeat and has a great management team in place. The staff are looked after well.
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5.0
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Friendly behaviour work incentives and appriciation
Sales Assistant (Former Employee) –  Christchurch2 May 2017
I Am really enjoying working here Gettingngood salary with incentives but i am looking for more opportunities ,Better position . And Ovious wamt to make more money
Pros
Incentives as prezzy cards
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3.0
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Repetition is key.
Senior Customer Care Agent (Current Employee) –  Newmarket, Auckland19 February 2017
This job requires the mentality of being okay with repetition and explaining very similar mundane details to people from all walks of life, and dealing with frequent irate customers.
Pros
Free phone plan, medical and life insurance.
Cons
Doesn't pay well and there's not enough career progression.
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4.0
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Great and fun
Retail assistant / 2IC (Current Employee) –  Botany10 January 2017
2degrees is a great place to work its real professional no problems. Great people and work colleagues. Always worked hard and i was no 1 in selling to customers.
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5.0
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Fun work place
Customer Care Specialist - Kaitiaki Kiritaki (Current Employee) –  Auckland, Auckland10 November 2016
Excellent Environment
Excellent Management staff
Excellent Team Members
. This role involves good time management, excellent customer service skills, and a positive outlook on the job at hand
Pros
Enviroment
Cons
Leave approval/denial times
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Overall rating

3.8
Based on 34 reviews
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3.6Work/Life Balance
3.3Salary/Benefits
3.6Job Security/Advancement
3.4Management
3.8Culture