2degrees Mobile
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2degrees Mobile Employee Reviews in Auckland City, Auckland

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Auckland City, Auckland15 reviews
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4.0
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Productive and fun workplace
- Good management
- Very good work environment

- Learning new skills

- The most enjoyable part of the job is work relationship between staff and manager.

- Very supportive team
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Official response from 2degrees Mobile
5 May 2020
Hey, thanks for leaving a review with your feedback on how we're doing. We're glad you enjoyed working with us! All the best. ^Nicole
1.0
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Tall poppy syndrome
2degrees treat their staff worse than prisoners and speak to you like you are beneath management or you are a child. HR are complacent and hopeless and the Chief of Customer Care Claudine is a narcissist, had so many in tears its the worst toxic culture I have ever experienced. From office bullying, system issues and poor training, to unrealistic kpi targets you are not paid well considering their is little incentive to sell. I was there 7 years I regret every minute
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3.0
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A real mixed bag
I started at 2degrees in the call centre, worked my way through a number of teams before ending up in the business change team.
As a company 2degrees has changed a lot and not always for the better. The call centre is like a third world refugee centre, where as the corporate office is completely different and a great place.

The people at both offices and great but those of us that have been around a number of years have seen the decline of this company. For a company that used to offer parking allowances, good bonuses for achieving and a great culture they have certainly changed. There is always a rumour the CEO is about to be sacked due to our continual financial loss and the drive towards sales has taken away the customer focus. If you are keen to work in sales no matter what department you actually join then this is the place for you. Numbers before aleverything.

The
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1.0
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Horrible
Honestly, i could not even go past the training. I gave up before i could actually start working on the floor. . The trainer was super rude so it was hard to communicate with her and ask questions.

You will experience extreme pressure from people who will take over after your training. Again you're expected to be just perfect at everything. They will make you attend meetings twice a day and show that they are helping but they only add to pressure. You will be expected to do full on sales right from the beginning, even if it wasn't mentioned in the the job description at the time of applying. You will have multiple people listening to your calls during training which doesn't make things any better. The customer care team does almost everything in 2degrees and probably gets paid the least. SO JOIN AT YOUR OWN RISK.
Pros
Free Fruits ! Enjoy
Cons
Everything stated above
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2.0
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Tough job
A lot of KPIs to deal with some are unrealistic or very hatd to meet.
Some managers can pick on you or support you, depending on your relationship with them.

Some people progress very quickly from the support they gate from their managers while others get stuck. Can be cery frustrating dealing with some irate customers especially when the systems crush.


Can be frustrating dea
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4.0
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Fantastic Place to Work
2degrees is an innovative and fast-paced company that really cares about its employees. People work hard but leadership support flexible working and work-life balance, It's easy to get things done at 2degrees and is not overly hierarchical.
Pros
Lots of Learning Good staff plan, staff phone, incentive
Cons
Too many changes! The uncertainty with jobs! The lack of communication! (the irony)
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5.0
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Fantastic Place to Work
2degrees is an innovative and fast paced company that really cares about its employees. People work hard but leadership support flexible working and work life balance, It's easy to get things done at 2degrees and is not overly hierarchical.
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5.0
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Job Satisfaction
Good place to work and provides good support at all levels. Had good experienced managers who can guide in all challenging situations. Good scope of growth within the company
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5.0
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Excellent Workplace - Beautiful Environment
2 Degrees is a very employee oriented company. They focus on what you need to strive. Managers are available at all times and the support structure is there to nurture your beliefs and values. With constant training and upskilling the company is perfect for developing skills and entering the industry.
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4.0
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Fun place to work
Great place to work. A real focus is placed on the customer but also internally on people development.
A strongly values based company whereby the values are lived on a daily basis
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5.0
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Great place
Great place to work for! Awesome culture and staff to work with. Good work perks including parking allowances and bonuses. Management are good as well
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5.0
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Fun work place
Excellent Environment
Excellent Management staff

Excellent Team Members

. This role involves good time management, excellent customer service skills, and a positive outlook on the job at hand
Pros
Enviroment
Cons
Leave approval/denial times
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4.0
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Best company to grow in
Best place to grow and learn about the telecommunication industry, forward thinkers and movers within this industry. You can grow within the company and try different roles within that company.
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5.0
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Productive and fun place
Productive and fun place. Good technical skills people and enjoyed work culture
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5.0
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productive & fun workplace
Management is good.
Co-workers are also good

Working environment is quite cultured

I have learned Lots of tools for tetsing
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