2degrees Mobile
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2degrees Mobile Employee Reviews in Newmarket, Auckland

Job Title
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Location
Newmarket, Auckland2 reviews
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3.0
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Repetition is key.
This job requires the mentality of being okay with repetition and explaining very similar mundane details to people from all walks of life, and dealing with frequent irate customers.
Pros
Free phone plan, medical and life insurance.
Cons
Doesn't pay well and there's not enough career progression.
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1.0
Job Work/Life Balance
Salary/Benefits
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Management
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Worst work place
Worked in their contact center for around a year. The kind of pressure they put on agents is unimaginable. Forcing the technical team to do sales has put the level of customer service to an all time low for 2 Degrees. They have started focusing more on sales rather than providing any better customer service. Due to this the level of work satisfaction is down the drains. The attrition rate is crazy, At a point there were 2 to 3 people leaving every week. They keep recruiting at least 20 people every month since that many people leave so often. I have seen my colleagues getting fired for the silliest reasons. There is no job protection. You literally always live in the fear of getting fired. They even monitor your office chats for any words that they might deem not safe for work. The worst thing is there is no what is right and wrong. It is their decision and they will stick to it (One of my friends got a warning for using LOL, i mean LOL come on seriously) They exploit the visa situation of the immigrants well to their advantage. Most of them stuck there are stuck since they are under closed work permit sponsored by 2 degrees. Just happy I had the chance to move on to a better company. PLS DO NOT EVER WORK FOR CONTACT CENTER/STORE
Pros
Big company
Cons
Bad Work culture, unachievable KPIs, Less pay, No increments ( may be 2 to 5% every year that is if you achieve their unimaginable KPIs), Overworked and underpaid
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