2degrees Mobile
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2degrees Mobile Employee Reviews for Customer Service Representative

Job Title
Customer Service Representative2 reviews
Location
New Zealand2 reviews
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Found 2 reviews matching the search
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1.0
Job Work/Life Balance
Salary/Benefits
Job Security/Advancement
Management
Job Culture
Tall poppy syndrome
2degrees treat their staff worse than prisoners and speak to you like you are beneath management or you are a child. HR are complacent and hopeless and the Chief of Customer Care Claudine is a narcissist, had so many in tears its the worst toxic culture I have ever experienced. From office bullying, system issues and poor training, to unrealistic kpi targets you are not paid well considering their is little incentive to sell. I was there 7 years I regret every minute
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2.0
Job Work/Life Balance
Salary/Benefits
Job Security/Advancement
Management
Job Culture
The people make it fun!!
Too many changes when new management took over and the support it has!!!
- Awards incentives were questioned

- Roles were being diminished (behind the scenes)

- No communication as to what BIG changes were happening until the day or a week before the change were to take place

- Too many BIG changes constantly! (change is good that wasn't the problem, it was the changes that were happening all the time that nobody knew about that was the problem)

- Don't be fooled either tenured staff don't get any love shown. I'd been there 3 years, some 5+ and were not communicated across with anything and what was happening with their roles

- It use to be about servicing the customers, now there is more drive on selling so the customer satisfaction was no longer the focus as much! (selling bonus's/incentives/carnival activities, prizes if a new customer/s were signed up!)
Pros
When awards was a night to recognise the hardwork, enjoy and just have fun!
Cons
Too many changes! The uncertainty with jobs! The lack of communication! (the irony)
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