AA Insurance Employee Reviews
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Overseas culture
Management and Specialist Roles (Former Employee) - Auckland NZ - 30 May 2016
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The most useful review selected by IndeedThis company is based in Auckland New Zealand and does short term insurance. It is a medium sized company with solid corporate governance. Operational management for the most part is good and salaries are good (as it is in NZ Dollar). There is opportunities for advancement, however the company culture is completely different from South African companies. It is difficult to integrate into the culture as foreign workers are kept on the outside for a while before they will start accepting them. Once past the cultural obstacles then this is a great company as there is good scope for advancement and further education in the various aspects of the company.
Pros
Good salary and benefits.
Cons
Culture
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Productive and innovative workplace
SENIOR DIGIATL SPECIALIST (Former Employee) - Auckland, New Zealand - 24 February 2020
Supportive place to work that encourages you to grow and succeed in many different ways. Would highly recommend to anyone looking to join the financial services industry.
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Disillusioned
Sales Representative (Current Employee) - Auckland - 24 February 2017
AA Insurance promotes itself as being based on 5 core "Genuine" values which are present in all areas of the business from how claims are handled to the recruitment process. As a new employee, this motivates you to feel as though you're part of a family type environment, where you can rely and trust in senior management. Throughout my 5 years here I've become very disillusioned to this, seeing it for what it really is; a company strategy.
The company itself has a very high turnover rate for staff, employing new staff members, instilling these beliefs, though quickly losing this hold due to how you are treated.
The job itself is also very stressful, even the smallest error such as misspelling a customer last name can result in formal meetings and threats of having notes regarding errors added to a permanent file. I feel as though for the type of work, you are significantly underpaid.
Pros
Free fruit, fortnightly
Cons
Over promise and under deliver on work experience
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Fun workplace environment
Customer Service and Sales Consultant (Former Employee) - Auckland, Auckland - 5 April 2016
On the phones assisting with customers regarding their insurances and also quoting for new prospect customers.
Co-workers are very helpful, the most enjoyable part of the job is to ensure customers are happy with their insurances.
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Very organised
Customer Service Rep (Former Employee) - Auckland City, Auckland - 9 November 2015
Great place to work but very stressful. Has a very high turnover of staff in the call center. But the staff are great and very friendly.
Pros
free bannas
Cons
very stressful
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Productive, fantastic work environment
Sales and Service Representative (Former Employee) - New Zealand - 29 April 2015
AA Insurance was a great company to work for and I would not have left had I not left the country. I had support in all departments, my team and leadership. I recommend working for this company if you have sound work ethic and can participate in a productive team environment.
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reliable, honest
good in customer service (Former Employee) - manukau - 24 October 2014
Good on time mangement, helping people different races and confident to answer all enquires for customers
Cons
long hours
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Working with one of NZ's top and iconic brands
Customer Service Centre Manager (Former Employee) - Auckland - 5 October 2014
Managed and led a team of customer managers and motor assessors to ensure high customer service was delivered at the Customer Service Centre
Pros
Great benefits
Cons
Long Hours
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Great company and people to work for
Secondment in the Reception Team (Former Employee) - Auckland NZ - 1 June 2014
In my last role I was a Claims Assist Representative and my job was to lodge claims and explain to the customer next steps eg settlement, TP process etc. Part of this role was to arrange things such as tows and replacement rental vehicles etc and to assist customers in getting home after an event.
I dealt with customers, TPI, TPs and repairers, tow companies etc.
It was a call centre based role and prior to this I was in the Sales and Service department. This was also in a call centre environment.
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