AA Insurance
3.6 out of 5 stars.
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AA Insurance Employee Reviews for Customer Service Representative

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Job Title
Customer Service Representative4 reviews
Location
New Zealand4 reviews

Ratings by category

3.7Work–Life Balance

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Found 4 reviews matching the searchSee all 37 reviews

Fun workplace environment

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On the phones assisting with customers regarding their insurances and also quoting for new prospect customers. Co-workers are very helpful, the most enjoyable part of the job is to ensure customers are happy with their insurances.
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Close to being a robot

AA Insurance as a company providing insurance is great, they put their customers on a pedestal. However, that is at the expense of the employees' health and mental wellbeing. The company prides itself in giving leave benefits more than what the government requires but as soon as you take one, it will be against you even if the reason is valid, which can lead to formal meetings. This company wants to convert their call centre reps to become robots. If you come back late from your break, it will be against you.
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Very organised

Great place to work but very stressful. Has a very high turnover of staff in the call center. But the staff are great and very friendly.

Pros

free bannas

Cons

very stressful
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reliable, honest

Good on time mangement, helping people different races and confident to answer all enquires for customers

Cons

long hours
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Overall rating

Based on 37 reviews

Ratings by category

3.7 out of 5 stars for Work/Life Balance
3.4 out of 5 stars for Salary/Benefits
3.2 out of 5 stars for Job Security/Advancement
3.4 out of 5 stars for Management
3.6 out of 5 stars for Culture
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