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AAA Hudson Valley
2.4 out of 5 stars.
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AAA Hudson Valley Employee Reviews

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2.6Work–Life Balance

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Couldve been a decent workplace environment.

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Co-workers help each other out everything is smooth for the most part until you get to the upper management that has no idea how the job is done and just loves to bark pointless orders. They don't see eye to eye much and thats where part of the problem lays. You can work as hard as being on the railroad and still get negative feedback.

Pros

Some of dispatch helps out and sees eye to eye.

Cons

Upper management
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micro-management

There aren't signs of empowerment as well as the management team needs to be reeducated on what customer service is in the work environment. Seems company is more worried about pointing a finger than fixing said problem. HR is a joke
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Productive friendly

A wonderful group of people including the CEO. The most member oriented company I have ever dealt with. As an employee you are treated as a human which is rare.
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One of the worst jobs ive ever had the opportunity to work at.

The job itself is easy,mildly stressful and rewarding but its plagued by horrible management, toxic work culture, and mind numbing levels of idiocracy. The management runs dispatch like a prison barrack. They watch you 24/7 and send pictures of you to your work email when they wanna harass you. Nepotism abounds and i can honestly say. AAA hudson valley is the most toxic place ive ever worked
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Chaotic

The management does not listen to driver concerns or suggestions to solve issues. Schedule allows for no personal life. An 8am to 4pm shift turns to 8am to 6 or 7 pm. They basically treat you like a tool to get the job done and honestly the pay should be minimum $20/hr you are risking your life on the rd every day. There
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Poor and stressful

Poor pay, lack of quality benefits and poor management all contributed to a less than desirable work environment. Excessive hours with pay not commensurate for the mandated hours worked. Disgruntled and unhappy employees further contribute to a work environment filled with bickering, stress, and frustration. Not recommended at all.
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Toxic

One of the most extreme examples of micro-management that I've ever seen. Managers, including the CEO, do not trust employees to do their jobs properly. They are constantly watching and telling employees what they should be doing, and how to do it, despite not having the knowledge to do the jobs themselves. They do not respect their employees and the fact that they have lives outside of work. There is zero work-life balance as they expect you to be available for every shift they might need you, excluding regular day shifts since those are always taken. New employees are hired and are provided specific shifts they will work, only to find out after training that those shifts are not actually available. Getting time-off approved can be difficult, and often denied due to being short staffed. Employees are afraid to call in sick since they will be harassed and potentially retaliated against. Management always knows best and rather than fix the problems they know actually exist (i.e., staffing, morale, trust, etc.), they blame their employees for everything. Turnover is high, and there are very few employees in non-management positions that have been there more than a couple of years. There are no real opportunities for advancement, just made-up positions to make people think they have gained authority when really they've only gained a target on their back.
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Don’t waste your time!!

If you like working for a dictatorship then this is the place for you!! Honestly it’s an embarrassment to the AAA name. Business is ran by someone who bases decisions off of emotions. CEO promotes and demoted people based on who she likes at the time. Clearly not the right person to be in charge of a business. Zero professionalism!!
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Bad scheduling and Micro Management

The scheduling was terrible, you would be given a schedule a month in advance but it changed every day and with out notice or confirmation if you were not there to see it. Micro management is also an issue, it made me feel like management has no confidence in the abilities of experienced adults. No separation of duty when it comes to department managers, Maintenance and IT managers would constantly interfere with dispatch staff, barking orders or giving direction on situations that didn't require any. Treated adults like children or inmates for the most part in dispatch.
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Look Elsewhere

Stressful work life. Calling out for any reason, even medical and they will jump down your throat. Always gave the excuse they didn't have enough employees to afford it. Management was two faced. Had a rule no cell phones but they would always be walking around on theirs (not doing work related things). They lie about the hours you will work and what days you'll have off as well as where you will work, they will move you around to many different offices. Do yourself a favor and just keep looking. Oh, and it's only 37.5 hours a week not 40 and they don't like overtime.
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ok place to work

Management likes to be hands and eyes on everyone from remote camera's in the room. Computer programs are constantly monitored from CEO"s home and you will get calls if things are not done their way

Pros

nice place to work

Cons

micromanagement
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If you have thin skin look somewhere else

There is nothing that is difficult about working here, If you can navigate nonsense then you will be succesful. It can be fun, challenging, rewarding, overwhelming, and boring all in one day. I enjoy working with people to help solve problems and this job is all about that.

Pros

Decent pay, clean work environment, fun people

Cons

Overbearing management
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not a good company to work for

Very stressful job.Can't call in sick or they threaten to fire you if you don't work your shift.Show favoritism with the drivers.Management makes you feel like they are below you.No matter how many years experience you have they yell at you if you don't do things their way even though management has no experience out on the road.You have to just about beg to get a break or even a proper lunch break into your shift.When you have to call dispatch because there's an issue you're having you get yelled at.

Pros

benifits vaction time

Cons

They deny you proper lunch breaks
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good job but poor management

Time off is hard to get. the schedule changes every week. Management doesnt talk to each other and HR is a joke. They dont help you untill you go through every supervisor before them.
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Overall a good employer

AAA Hudson Valley is a fair employer that expects staff to be competent, courteous and dependable. Entry level positions have a number of opportunities for advancement and free training. I liked a lot of the people both that I worked with and members too.

Pros

variety of duties, perks
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Busy and multi-tasking position

As an auto travel counselor, my main duty was to help members of the corporation with their memberships, and also help them map out directions and give them information on specific travel destinations. I also took payments, I used microsoft excel, microsoft word and microsoft outlook. I learned how to sell and buy back foreign currency, I took emergency road service calls, located the members, and used the switchboard every day.

Pros

commission on top of base pay, working in an office environment with other like minded individuals
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1 of the best places to work

AAA was actuail a great place to work. Ide go back in a heartbeat. Managment spoke to you as equals and respectfully. Dispatchers were on the ball and helpful when you needed them.

Pros

fast paced and always busy

Cons

senior driver was a feal jerk and imposible to work or communicate with
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They pretend that they're good to their employees

Worked here for a long time. Enjoyed my coworkers and the vacation discounts. There is no way to move up higher in this company. Management is decent but HR is terrible. I had a 401k and had no idea how to work it to benefit myself at no help from HR. The existing management has been there since the beginning it seems so anyone who's in a smaller position just stays there with little to no wage increase. They don't pay fairly either. It's rare that anyone moves from Auto Travel to Travel Agent because they would rather hire elsewhere.

Pros

Decent benefits, good coworkers, company events regularly

Cons

Bad management, no room for advancement, weird hours for office employees
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Not a nice place to work

Unfortunately due to the poor management (not all but most) this particular division of AAA is not a pleasant place to work. The management staff puts blinders on and allows the long-term employees to act very immature and unprofessional which makes it very difficult to remain professional during the work day and deal with customers appropriately. There is absolutely NO teamwork as everyone is constantly stabbing each other in the back instead, it was the strangest work environment I have ever been involved in during my whole working career. New people coming in dont have a chance to survive, the veterans, lie, cheat and undermine all you do to make you look bad to push you out. Again, it's a very, very strange situation.

Pros

AAA is a great service, so selling the actual service and all that it has to offer was easy to do.

Cons

Poor working culture - no teamwork at all!
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Not a nice place to work

A horrible place to work. The Management was absolutely horrible. Some members of management got off on seeing people eat dirt. I enjoyed the work and helping the customers. Management was disrespectful to some employees and the culture their is very negative towards their employees.

Pros

I enjoyed the work day and my co-workers.

Cons

Management treated people very unfairly
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Provide support for a medium size business

Provide support for a medium size business and work to upgrade the infrastructure.
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Overall rating

2.4

Based on 24 reviews
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Ratings by category

2.6Work/Life Balance
2.6Salary/Benefits
2.2Job Security/Advancement
2.3Management
2.7Culture
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