Accident Compensation Corporation Employee Reviews

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1.0
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Positive at first, disappointing, avoid....
Claims Officer Payments (Former Employee) –  Auckland City, Auckland16 December 2019
High volume of data entry. Inhouse training by different staff which all not on the same page which reflects unfairness & impacts on set target rates. Management nice at first however later, not transparent, have their "own favourites" amongst staff members. This department works around individuals not "team work" as they say. Some staff & manager have bullish behaviour, not surprised as at the time lots of redundancies happening. Staff worried about there jobs, no career development within department. Everyone worked with their heads down, not much chitter chatter which shows staff morale very low. Really enjoyed the work, meeting staff but glad not working there, pay was pathetic. Not a lot of happy staff and it shows.
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4.0
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I have not worked here long enough to be able to give a thorough review.
Integrity Advisor (Current Employee) –  Wellington City, Wellington13 November 2019
I don't know. This is not the best to make us write a review for a company that I have only worked for less than a month. Please remove this as mandatory .
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5.0
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Great employer
Community Injury Prevention Consultant (Former Employee) –  Manukau City, Auckland10 November 2019
ACC looks after the health and wellbeing of its staff, Everyday is a different day especially when dealing with different communities, I learnt community development, relationship and stakeholder management. ACC is highly professional outfit
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5.0
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Supportive workplace
Case Administrator (Former Employee) –  Wellington City, Wellington17 October 2019
A very friendly and supportive workplace. Well managed and flexible. Supporting public health is a rewarding job. Also, the staff are helpful and very welcoming.
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5.0
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Good employer and look after employees very well in terms of health and safety wellbeing.
Customer Service Technical Support (Former Employee) –  Wellington City, Wellington9 October 2019
A typical day at work was very busy and the productivity is high and great quality result-driven.

What I learned from ACC is worked hard and team collaborative. Sharing knowledge with each other and celebrate success and having fun together as a team.
Great workplace culture. Have a great understanding of different cultures and respects the individual cultures.
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5.0
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productive
caregiver (Former Employee) –  Christchurch, Canterbury30 September 2019
Always paid good wages when assessed and were reliable when i needed their assistance on many things. always had work for me and listened very intently when issues did arise.
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4.0
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Friendly and supportive environment to work within.
Claims Officer (Former Employee) –  Hamilton, Waikato4 December 2018
Good team spirit, no heirarchy between management and staff. Ongoing coaching catchup twice yearly.
Appreciated for all the hard work contributed to the company.
Pros
Free lunches and team bonding events.
Cons
Limited opportunity for advancement.
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5.0
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Great Company
Product Support Officer (Former Employee) –  Wellington City, Wellington27 November 2018
ACC had many job opportunities to move around once you were in the company. Management is amazing and is there for their employees whenever needed. Great culture.
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4.0
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Good place difficult work
Customer Service Representative (Former Employee) –  Dunedin New Zealand17 September 2018
Good place difficult work, excellent management and career advancement opportunities and good pay, Day to day work involved working with difficult clients
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4.0
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good employer
Rehabilitation Claims Manager (Current Employee) –  Auckland13 May 2018
Good Employer,

• Provides needs-based service to people with high risk and serious injury, in order to achieve the best possible outcome and durable independence.
Pros
Good Pay
Cons
long hours may be needed to stay on top of work load.
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4.0
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Customer centric
Claims Officer Entitlements (Current Employee) –  Auckland CBD, Auckland28 April 2018
Very busy company and having high volume of work. ACC helps clients to get better for their injuries and to help them to get back to their work force.
Pros
Flexi Hours
Cons
Threat from risky clients
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3.0
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An OK place to work
Levy Resolution Officer, ACC (Current Employee) –  Wellington City, Wellington26 March 2018
Answering letter correspondence (levy resolution) and levy administration.

Made good friends over the years. Flexible working hours.

Culture ebbed and flowed; can be very good, then can be quite negative at times.
Pros
Flexible
Cons
People not managed well in transition of restructure
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5.0
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A professional organisation with a noble mission
Top of the line organisation.
Passionate of its role in preventing injuries in New Zealand.
Very positive and friendly work atmosphere.
Regular training across a variety of programs--from Health & Safety, to audits, to Train the Trainer, Gaining Agreement...
Enjoyed a variety of roles across my 11 years with the organisation.
Pros
Very positive for employee health & wellbeing
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4.0
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Overall, a great place to work.
Claims Officer/Surgical Assessment Team (Former Employee) –  Dunedin, Otago8 February 2018
I worked as part of the Surgical Assessment Team. We had weekly meetings to discuss to team progress and any problems that anyone was facing for needed assistance with. It was very difficult in the manner that you often had to deny benefits to some clients that you felt were deserving. You work by a very strict set of rules and must follow them exactly, as this is the county's Universal Healthcare System. You must be a 'people' person to do this position and be super successful.
Pros
Work as part of team.
Cons
Get yelled at by clients.
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5.0
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Wonderful learning opportunity
Temp (Former Employee) –  Auckland Central, Auckland8 January 2018
I learned much about managing a large work-load, setting daily and weekly targets, and managing a large case-load.

One of the most rewarding learning opportunities, and the Flexi-time gave opportunities to ensure a decent work-life balance.
Pros
Flexi-time, great training
Cons
Salary low
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4.0
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Claims Officer
Claims Officer (Former Employee) –  New Zealand27 August 2017
Good place to work. Great pay, excellent benefits, multiple opportunities for promotion. Which is also the downside, inexperienced team leaders and management.
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1.0
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Poor IT department
Contract Test Analyst (Former Employee) –  Wellington Central, Wellington28 April 2017
As a contract test analyst, I found comparatively the culture and management in IT at ACC to be poor, with managers seemingly having little or no actual understanding of technology nor current IT practices. Pay meets the market rate and extensions in contract frequent.
Pros
Pay Market Rate
Cons
Poor IT management
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5.0
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Busy but friendly environment
Information Analyst (Former Employee) –  Wellington, Wellington7 February 2017
Typical day is busy but friendly
I leaned team spirit skills and how to be productive and enjoy busy work

Work culture - work hard and take a break
Pros
Busy schedules
Cons
Not allowed to work overtime
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3.0
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Nice team
Temp Team Administrator (Current Employee) –  Wellington, Wellington2 February 2017
I am only a temp, i do not feel able to review the organisation... But my experience so far has been mostly positive. The people are friendly and the office is nice.
Pros
Nice Kitchen areas
Cons
Long processes
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4.0
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Challenging analytical role.
Provider registrations officer (Former Employee) –  Wellington Central, Wellington23 January 2017
Assessing insurance and validation on claims made by claimants for the Canterbury events. Liaising with insurance companies and claimants to ensure insurance coverage to minimize risk to EQC. Project work including being a subject matter expert and working with a small team to roll out the Canterbury Home Repair excess program, investigation of mortgagees not already on system, wrote the insurance process for multi unit buildings for the Wellington insurance team, managing escalations and urgent claims.
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Overall rating

4.1
Based on 40 reviews
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3.9Work/Life Balance
3.8Salary/Benefits
3.8Job Security/Advancement
3.6Management
3.7Culture