High volume of data entry. Inhouse training by different staff which all not on the same page which reflects unfairness & impacts on set target rates. Management nice at first however later, not transparent, have their "own favourites" amongst staff members. This department works around individuals not "team work" as they say. Some staff & manager have bullish behaviour, not surprised as at the time lots of redundancies happening. Staff worried about there jobs, no career development within department. Everyone worked with their heads down, not much chitter chatter which shows staff morale very low. Really enjoyed the work, meeting staff but glad not working there, pay was pathetic. Not a lot of happy staff and it shows.