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ACG
3.3 out of 5 stars.
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3.2Work–Life Balance

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The Auto club Group

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I work for the auto club group, better wise known as AAA while my boss and our office are great to work for, AAA as a whole is a joke. They yell at you to make numbers and make goals however they have the highest insurance rates on the market, so you never make your goals. And when you don't make your goals you get in trouble. The stress of the job is not worth the low low pay that they give you.

Pros

None

Cons

Too many
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Great

Was a great place but changed companies and now an working elsewhere and doing the same thing that I worked at prior before working here and ended up winning
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horrible environment

never felt like a professional establishment, filled with drama and no room to advance unless u make sales, the barely help to close a calls. i would never recommend this company.

Pros

none

Cons

everything
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Any compensation that has to do with commissions is smoke and mirrors

You don’t get paid 15$ till you work a month and a half and they will till you 15$ EMediately. Change pay plan and add new things connected to take away from your pay by the week. And if it’s one thing they are consistent with is making sure you don’t get consistently paid correct and taking an entire pay period to POSSIBLY see changes
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If you’re looking for something temporary this is a fit for you!

This is a good job for someone who is just starting out and wants to be apart of a huge call center. The training was good though. They also play with your commission money if you switch from being a customer service representative too something else more administrative.

Pros

Ok money to start

Cons

Management
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Nice people to work with. Stressful hours

Nice people to work with. Very Stressful and long hours. Good free food for lunch and dinner. No work life balance. Expected to be very hard working.
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Not fun

Very unprofessional. Lots of favoritism and gossip between managers and employees. Ridiculous hours. Very unorganized. HR is not understanding and COVID guidelines are hardly enforced.

Pros

Hour lunch break

Cons

Management
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Problemen

Moeilijk overleg met andere collega's van andere ploegen met het zicht op schade.Als ik schade zag die ik niet zelf had gedaan kreeg ik toch de schuld ervan. Dit heeft een nare ervaring voor mij geweest.Heb dus niet met plezier daar gewerkt

Pros

Geen

Cons

Slechte overnames
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Stay away

If you want folks to play with your money , well this is the job for you !! The managers take your commission and the place is full of secrets ! Stay away ! I repeat stay away ! You will be lied to and will not get payed $15 . They also dont want to tell you rhat you will be jobless by march 2021 because they are being kicked out the buildibg by the leasing company .

Pros

Weekly pay

Cons

No breaks, will not pay commission, management lies, secrets, they are being kicked out the building in March 2021 so you will not have a job
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You work for nothing.

Much is asked and lil return. Structure for commission changes every month. You sell and sell but don't get paid for it. I sold over 40 phones and didn't get paid for it. At this point. I'm waiting for them to be sued by those who have the real resources. If any of us had proper legal representation we wudnt be working there. I am truly fed up and if you quite. No unemployment have to be fired just right.

Pros

None

Cons

To many
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Waste of time

Work-life balanceIf you've worked or work at Teleperformance STAY THERE & DO NOT APPLY TO ACG ! They don't do overtime and care more about the stats for their pockets then the employees taking the calls who received useless training. Management is terrible they don't know more than the trainers. If you're not with the higher ups (the director) on the low you might as well say you're fired. The job itself isn't hard it's management always threatening to fire you because you don't know certain things that they didn't tell or teach you as well as insensitivity. Don't ever tell them you've got family issues because they'll say it's not important to the job. Teleperformance may be ghetto but ACG is the worst.Pay & benefitsThe system they use to calculate pay is randomly generated and everyone always has issues getting paid properly. So even if you worked your schedule and hit your bonuses the system will literally take it from you if you don't fight for the money you earned.Job security and advancementThere is no job security unless you're messing with the director or managers or anyone higher on the low.ManagementThe managers are so slow it's so sad. It's like asking monsters inc for help.OverallThis job is a waste of time. All you have to do is show up and the job is yours. The interview is just filling out availability info and going over the job. Training is cold and useless. Management is so illiterate and uninformed about the job it's sad. You technically don't work there unless you're with someone in a position much higher who can save you from being fired.
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Bonne expérience

Bonne expérience pour mes début je ne connaissais pas le métier cela m’a ouvert beaucoup de porte
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buen ambiente laboral

Empresa en crecimiento y estable, empresa donde la calidad es lo primordial, el cumplimiento es el exito de toda una empresa.
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Expérience unique

Une équipe dynamique et soudée et une stratégie de direction fructueuse
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Acg was a fun job to have. Their co-workers are cool to work with.

I would come on clock in, grab a snack if I needed and find my seat. First call always took a little while to come in, but that’s the calm before the storm. Just kidding, customers are usually never too rough.
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A five star company for production quality and customer satisfaction

Small family run company no advancement available, at top of current pay scale, no company truck or mileage pay. Looking for larger operation with more diverse jobs inorder to learn additional skills advance and earn more.
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trabajo en equipo fuerte y consolidado

excelente experiencia laboral, con las dificultades del trabajo con maquinarias y condiciones normadas por gobernacion maritima
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Good company

Work environment is awesome depending on your department. You need to know how to grow.flexible working hours and weekend off is the best and no worry regarding job security .
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Lots of work

Good place to work. Need to achieve you're goals , fast pace need to know hoe to work under pressure and time . fun place to be if you like to achieve different goals
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Job demands

People are friendly.Favoritism evident. Sales driven environment.Pay is decent, Employees do not work on the weekends. During the week everyone leaves by 5pm. The environment is clean.
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dissapointment

dedicated myself to the company for more than 4 years ,ask for a raise or to be switched to higher pay. but got declined., the PTO you earned is a joke a lot of gossip , and terrible management with favoritism. no room to grow they like to keep you in the same place . very high turn over rate. break room microwaves are always with roaches . they only have one janitor to clean the whole call center they really do not care about their long time employees one last thing they play with people commissions.

Pros

none

Cons

lack of managment
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Overall rating

3.3

Based on 100 reviews
5
34
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24

Ratings by category

3.2Work/Life Balance
3.1Salary/Benefits
2.8Job Security/Advancement
3.0Management
3.0Culture
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