ACI Worldwide Employee Reviews
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hard work not enough pay
LEAD TRANSACTION SUPPORT SPECIALIST (Former Employee) - Chantilly, VA - 13 April 2018
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The most useful review selected by IndeedACI was a hard place to work because they require long hours and no flexibility. They did not seem to care what mattered to the employees, thus making it unpleasant to work there.
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Fast paced fun environment.
Tax Manager (Current Employee) - Omaha, NE - 17 July 2021
ACI is a unique company to work for. ACI business and culture allows for a wide range of learning experiences. There are so many positives to ACI, as long as you are willing to put in the work.
Pros
Great Co-workers, great flexibility, treat you like adults
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Odd
Employee wishing to remain anonymous (Former Employee) - USA - 9 July 2021
Local staff was great. Upper management was a joke. We were under people who had no clue about what our department actually did on a day-to-day basis and constantly sent uninformed, unrealistic mandates down the pipeline. Shortly after I was hired, they began to replace the long-time team members with lower paid, recent graduates. After I left, I later learned that they got rid of my old team - even the team leader. I looked it up recently, just for kicks and grins, and discovered most of the entire department is gone. The last person that was hired before I left [who I trained!!!!] is the only person I recognized in the greatly down-sized department.I get that the downsizing was the product of a huge physical-to-digital transition. But how they did it was just wrong and underhanded..
Pros
Excellent benefits - especially vision (I assume because we stared at computer screens all day)
Cons
Upper management, an almost cult-like push to buy into company culture, executives with God complexes, the pretend/fake/[insert adjective here] show of caring about individual employees
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Interesting projects
Project Manager (Former Employee) - New York, NY - 8 July 2021
You get work on interesting projects with amazing people. There is always work and you can never get bored. However, just be prepared to work late nights.
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Great place to work
Consumer Support Representative (Former Employee) - Auburn, AL - 26 May 2021
ACI did a great job of trying to engage their CSR's with fun activities, contests and drawings, as well as extra training. The workplace culture had some issues, such as some of the other people in the building feeling superior to the CSR's, a tad bit of nepotism, and a couple of racist microaggressions. I hope they've improved on these things, but otherwise a decent place to work.
Pros
Employee Engagement and Fair Wages/Benefits
Cons
Nepotism and Microagressions
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Stay away
Sales Manager (Current Employee) - Miami, FL - 20 May 2021
Worst company I have the displeasure of working for. Toxic culture, regular lay-offs, terrible management and terrible pay. Executive Leadership are stale and need to be replaced. Culture of favoritism.
Pros
Nothing
Cons
See above
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Micromanaging at its worse
Accountant (Former Employee) - Norcross, GA - 16 March 2021
Boss micromanaged every aspect of your day and task. Horrible criticism. Hostile working environment with little to no training. And don’t report your boss to HR as somehow they will find a way to fire you for standing up to the horrible treatment.If you don’t like to be micromanaged or put on the spot in meetings, or made to feel like you are stupid, or like to ask questions when you understand something, or have your boss call you stupid to your face....DONT APPLY! Money is not worth the mental stress you will go through. Company benefits and pay is great! But you won’t last under some teams there as the management will surely make you quit in 3 to 6 months!
Pros
Great Benefits Great Pay
Cons
Micromanagement at its best. Horrible managers and hostile working conditions
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A friendly and fun place to work
Deskside Support Engineer (Former Employee) - Watford, Hertfordshire - 25 January 2021
ACI is full of good people and that is what makes it a good place to work. They've closed a few offices now and so it's not as good as it once was but I worked there for 15 years and it always felt like I was going to see my friends every day rather than going to work.
Pros
Weekly social events
Cons
UK offices closed so now remote work unlesd you can get to Guildford
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Great Team
Manager, Business Analysis (Former Employee) - Waltham, MA - 23 January 2021
Great experience working with professional colleagues and customers. My management was attentive and we worked together to resolve challenges. The company has been growing fast and the many reorganizations caused talented team members to move on elsewhere.
Pros
Excellent team to work with. Great Management. Flexible work from home.
Cons
Frequent reorganizations.
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Disorganised and over reactive
Care Assistant (Former Employee) - Watford, Hertfordshire - 30 December 2020
The people at ACI Watford were the best but the management came from the USA and had no idea how to run a worldwide enterprise and to this day still don, This impacts the general operations of the company and will if not corrected leave it with a smaller market to swim in.ACI is a stepping stone if you need experience don't expect a thank you from head office it won't come, Get what you need and move on
Pros
Great people
Cons
Bad management
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Challenging culture
Director (Former Employee) - Florida - 12 October 2020
Great benefits, schedule, and salary. The physical offices are great too. The executive leaders need to understand the business units they manage which is difficult when there are executive level rotations multiple times per year. Employee confidence is low. Innovation is non-existent. Too many project managers.
Pros
Compensation, benefits, schedule
Cons
Culture, innovation, morale, executive team, cross department support
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Quite ok to work
Senior QA Engineer (Current Employee) - Bengaluru, Karnataka - 8 September 2020
Regular work day and work load seems to be normal. Not much micromanagement, but very less growth, but mostly self-driven.
Not much of latest technologies are being used here.
Pros
Flexible work timings, Wfh
Cons
Almost no growth - depends on project, no such cutting edge tech.
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Great people to work with
Associate Project Manager (Former Employee) - Norcross, GA - 25 August 2020
It was a constantly changing organization with merging of other companies into it. Really enjoyed the employees with the company but not as much for the upper management.
Pros
Relaxed dress code
Cons
Constant changes
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No possibility of promotion unless you work 50-60 hrs/week
Technical Information Developer (Former Employee) - Omaha, NE - 4 August 2020
The culture is unnecessarily high pressure. Writers are expected to unceasingly work 50+ hours/week to even be considered for promotion.There is a complete lack of support for working mothers.
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Qa
Senior Quality Assurance Engineer (Former Employee) - Omaha, NE - 18 July 2020
Quality is our middle name. Shift left mentality. Good bosses. Opportunities to grow. Good sense of purpose. Mde lots of great friends and helped out the community
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Poor management
stock clerk (Former Employee) - Cherry Point, NC - 27 May 2020
Upper management continually threatens employees everyday. Management treats employee poorly. Management has no respect for employees.................
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Lacking Managerial Support
Data Center Manager and Critical Systems Manager (Former Employee) - Norcross, GA - 21 May 2020
Low managerial support and high turn over. The company needs to take a hard look at management practices in order to retain stable talent. This company doesn't understand good workplace culture.
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Too few resources and no leadership
Sr. Security Analyst (Former Employee) - Peachtree Corners, GA - 18 May 2020
The information security team was understaffed and under resourced. Pontifications from senior leadership with accounting background often contradicted standing orders and security best practices.
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Average
Sr. Business Analyst (Former Employee) - Norcross, GA - 30 April 2020
It is a good company but people are bad. Each and every person's point of views are different. We should be smart enough to understand and handle them carefully.
Most of them are very senior by experience and age so I did see some domination.
No job security. Every quarter PMs get laid off at no fault.
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Great place to work
Manager, Desktop Support (Former Employee) - Omaha, NE - 23 April 2020
Not the perfect place to work for everyone but in my case it was a great place while it lasted. They tend to lay people off often due to budget constraints.
Pros
They lay people off way to often
Cons
People were great to work with and had a great work life balance
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Culture of constant layoffs
IT architect (Former Employee) - Waltham, MA - 23 April 2020
How can you feel comfortable working for a company that has a culture of outsourcing to foreign lands and constant layoffs.e
Very high turn over rate as a result.
Pros
Remote work, decent pay/benefits
Cons
Constant reorganizations and inept management
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