I’d worked for American Express as part of their Work at home program. They dazzle you with how great the job is but once you start training, it’s clear that the management does not support the colleagues. The management is rarely available to help but come down on your when they believed you didn’t handle something right. They give you lots of PTO yet actually getting it approved is nearly impossible. In fact, there’s a NO PTO allowed scenario happening now until the Fall. They encourage a very competitive environment and in fact they teach us to upsell products versus being honest about what their options are. To me, it’s a culture of dishonesty, lack of colleague appreciation, metrics that NOBODY can meet, programs that nobody can get to because the expectations are unattainable, and the management just doesn’t care. They all have egos the size of Europe! You’re to “ do your job as they see it” yet what they want is never clearly defined! Telling someone they’re wrong constantly is a HARD place to be. I’m considering leaving because I’m so stressed out, no job security, can’t use my benefits , and just a sense that you’re alone on an island with no hopes. No job should be this stressful! They pay well but should have counselors online because everyone I know at AMEX is to the point of having a nervous breakdown and the few who are happy are “drinking the koolaid.” There is NO life balance due to schedules and NO help.
Unrealistic metrics, can’t use PTO, no life/ work balance, ridiculous schedules, upselling clients which equates to lying and no work security