Be formal. Be neat, tidy, not too much make up or facial piercings (exceptions are made for culture). Black & white works well always and flat black shoes or decent sized heels, black or dark brown. Please wear a smile and be yourself.
I loved my 12 years at ANZ. Apart from my Karaoke Operating this was by far my longest job. I was popular amongst the staff and anz networks. I made awesome friends whom I still keep in contact. I've spent over 20 years in contact centre and the culture and learning was second to none that I've ever experienced