ANZ Banking Group
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ANZ Banking Group Employee Review

fun and challenging

5.0
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4 December 2019
I enjoyed working for ANZ, we had our busy day and relax days and also very challenging as their were so much different products to learned and remember to easily make a sale and complete the sale. The hardest part of the job is when I don't keep up knowing my products, so it was hard for me to sell and answer the customer's enquiries, so I think outside the box and refer the customer to an appropriate consultant, and hopefully the consultant will get a sale. Management excellent, we get on well and helpful in any difficult situation arises within my part. The most enjoyable part of the job is towards the end of the day when we all balanced and enjoy a laugh with our Manager and colleagues. Typical day when the door opens in the morning and a customer walked in not happy with their bankings. But of course we are trained to deal with unhappy clients. So they walk in their way and walk out in our way. So another word they walk in unhappy and walk out with a happy smile.
Ratings by category
5.0
Work/Life Balance
5.0
Salary/Benefits
5.0
Job Security/Advancement
1.0
Management
5.0
Culture
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Customer Service Representative (Former Employee) - Ellerslie, Auckland
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2.0
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21 August 2018
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Customer Service (Former Employee) - Auckland
The systems & tools on the front line are seriously awful and outdated which made performing everyday tasks frustrating & time consuming.
Too many different systems, all extremely old & antequated.

The sales targets and what qualified for sales towards your annual bonus were complicated and hard to keep up with.

No proper training & an expectation to know the roll almost instantly.

Bully culture at times with no repercussions for senior management.

Poor staff benefits, if you’d even call them benefits.

Can get a better mortgage rate at another bank than you could as staff through anz.

No benefits for friends and family either.
Pros
Provided a uniform, 1hr lunch break
Cons
Antequated systems & technology on front line. Poor staff benefits & salary compared to other banks
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