The systems & tools on the front line are seriously awful and outdated which made performing everyday tasks frustrating & time consuming. Too many different systems, all extremely old & antequated. The sales targets and what qualified for sales towards your annual bonus were complicated and hard to keep up with. No proper training & an expectation to know the roll almost instantly. Bully culture at times with no repercussions for senior management. Poor staff benefits, if you’d even call them benefits. Can get a better mortgage rate at another bank than you could as staff through anz. No benefits for friends and family either.
Provided a uniform, 1hr lunch break
Antequated systems & technology on front line. Poor staff benefits & salary compared to other banks
Personal Banker (Former Employee) – Wellington Central, Wellington – 13 January 2020
The call center is one of the bottoms lines, Training was just trying to meet the deadline, instead of quality training. Soon you will be pushed into the deep end. Employee retention is very low. If you want to suicide your career here is the place.