ANZ Banking Group Employee Review
I enjoyed working for ANZ, we had our busy day and relax days and also very challenging as their were so much different products to learned and remember to easily make a sale and complete the sale. The hardest part of the job is when I don't keep up knowing my products, so it was hard for me to sell and answer the customer's enquiries, so I think outside the box and refer the customer to an appropriate consultant, and hopefully the consultant will get a sale. Management excellent, we get on well and helpful in any difficult situation arises within my part. The most enjoyable part of the job is towards the end of the day when we all balanced and enjoy a laugh with our Manager and colleagues. Typical day when the door opens in the morning and a customer walked in not happy with their bankings. But of course we are trained to deal with unhappy clients. So they walk in their way and walk out in our way. So another word they walk in unhappy and walk out with a happy smile.
Typical day at work was to come in before your shift start your computer and necessary computer programs you need for the day, then start your shift. Your always learnt something new in this position as customers would always have different questions/issues they needed help with etc. Management was always supportive (constant side by side coaching, if there was anything you were unsure of you can always stop and ask and someone was there to show you) if you did well they would let you and your team know about your success weather it be something they have seen from you or if a customer called and wanted to compliment you. The part I enjoyed the most was meeting new friends (Co-workers) and helping people (customers). I absolutely loved finishing a call and being able to say that that customer went away happy and that their questions/issue were resolved in a timely / efficient manner etc.