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Apple Employee Review

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5.0
Job Work/Life Balance
Salary/Benefits
Job Security/Advancement
Management
Job Culture
14 August 2020
Busy call center; stat (metrics) and customer survey driven; receive escalated calls from the public where you provide service to anyone from fanboys to first time iphone users. Must be self-motivated and resourceful to succeed and get a good schedule. Training is minimal: receive a 2 week orientation to Apple and then some nesting. Self guided training and peer support through chat was essential. Your calls are constantly monitored and feedback from Supervisor and teammates is standard. If you want to eventually promote, you are expected to work in the next level up for same pay as your current position. It still could take 1-3 years to actually receive promotion with pay increase if you are chosen. Extremely laid-back dress code: t-shirts, jeans, hoodies. Excellent medical benefits; on-site medical facility; access to acupuncture, massages; (small co-pay) clean modern gym ($10/mo). Great on-site cafe with cooked to order meals, espresso bar, and grab and go food. Perks such as Apple swag (t-shirts, mugs, office supplies with Apple logo); 25% discount on some products; family discount 15%. Occasional contests to win products; usually needed to work overtime to qualify. Must work weekends and holidays. I was a top performer and still had to work on Christmas day. I left because of low base pay and minimal pay increase (50 cents/hour).
Ratings by category
5.0
Work/Life Balance
5.0
Salary/Benefits
5.0
Job Security/Advancement
5.0
Management
5.0
Culture
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