Apple Employee Reviews in Atlanta, GA
Atlanta, GA146 reviews
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Loved working at Apple, I learned so much and still use some of the things that I learned there in my current profession. There is an actual sense of community amongst team members here, or at least the store I worked at! I made friends and generally had fun. Apple is a great company to work for all around imo. Good work-life balance, great training, always opportunities to grow and learn, and overall a great environment.The only thing I didn’t like were some of the customers & how we didn’t have much defense against verbal abuse and disrespectful behavior. It was always about turning the experience around, which worked with some people but not with others. I just don’t think consumers should be able to berate and mistreat employees. I feel like I have mild ptsd from this. But I suppose that is the culture that has been perpetrated throughout time to promote consumerism. There was not really much that could be done about it because Apple heavily relies on NPS scores.
Learned a lot, work life balance, decent pay, good management
I enjoyed my time at apple but the seclusion and loneliness pushed me away. I also did not like the system they use for taking calls. The back to back calls were also an annoyance as you can be on an hour long call but still have another call 30 seconds right after being on one
good money, work in pajamas
lonely, no workplace friends, back to back calls
I had to answer incoming calls regarding customer issues about their accounts. I enjoyed going above and beyond to help the customers and to also make sure that their issues were resolved.
Good benefits, laid back, paid time off etc.
High call volume
Loved the opportunity and ability to grow with this company. Retail culture speaks the same as corporate but doesn’t practice. Management style is different based on the person, the company wants results, and I brought those. Massive rift between Flagship stores like San Francisco, and a mall location. Still an incredible job.
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One of my favorite places to work hands down. I thank Apple for all of my life long friendships, experiences, and opportunities to grow personally and professionally.
Working for apple is great the experience is great. Apple tries to pay employees well and they also have growth with in company. Apple also gives employees skills to become leaders with any company
allow employees to work and go to school and provide tuition reimbursement
Provided both consumer and enterprise level support over the phone, onsite, and in store. Repaired laptops, desktops, smartphones, and misc. electronics Installed, updated, and maintained client operating systems and software Continued development of automated OS deployment, software packages, and updates Maintained backups of databases, and system images Onsite technical consultant for enterprise business customers Primary technician for business support due to extensive knowledge of Active Directory / Domain services
Try to write down everything you learn in training. Interact and ask questions especially if you are not familiar with most of Apple's products and their functions. If you enjoy tech and like seeing how it works this is the job for you! Get to know your peers and your managers because they are your best friends in this job! Obviously the hardest part of this job is going to be dealing with irate customers and struggling with stubborn issues. On a good day you will have pretty simple issues that can be resolved relatively quickly (which is what you are graded on and should aim for). Depending on your manager you will be managed intensely on your ability to perform. The slightest mishaps (and bad survey scores) can earn you multiple warnings that eventually lead to disciplinary action so try to be as thorough as possible with everything you do. Be ready for short breaks and constant calls back to back (unless its a holiday). Launch days are always long and stressful but overall this job is a pretty nice addition to your resume.
Nice collaborative atmosphere
short breaks and micromanagement