ASB Bank
ASB Bank Employee Reviews
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really nice work culture and a lot of support
collection (Former Employee) – Auckland City, Auckland – 13 September 2019
work is really repetitive.
learned to face a variety of situations.
overall management is alright but my direct manager was the best person I had ever met.
I love the team culture and support from seniors.
learned to face a variety of situations.
overall management is alright but my direct manager was the best person I had ever met.
I love the team culture and support from seniors.
Nice modern office in CBD, enjoy the work but downside is the Team culture
Wealth Manager (Former Employee) – Auckland – 15 September 2019
Enjoyed working with other wider Teams, always busy and productive with a lot of activities and opportunities on the go.
However the Wealth division is very political and toxic. Best not to question processes or when something is not right as it will come back to haunt you.
Feedback has little meaning once the top makes the decision.
Top-down communication lacking.
Toxic people who has been around for a long time, spread rumour and gossips like wild fire.
Team manager is not a people person and is concerned about figures only.
Has no interest in you as a person especially evident on the day you resign. Don't be surprised a verbal threat is what you hear as you are walked out the door when you join a competitor.
However the Wealth division is very political and toxic. Best not to question processes or when something is not right as it will come back to haunt you.
Feedback has little meaning once the top makes the decision.
Top-down communication lacking.
Toxic people who has been around for a long time, spread rumour and gossips like wild fire.
Team manager is not a people person and is concerned about figures only.
Has no interest in you as a person especially evident on the day you resign. Don't be surprised a verbal threat is what you hear as you are walked out the door when you join a competitor.
Great Place to work
Relationship Manager (Former Employee) – Manukau City, Auckland – 18 June 2019
Loved it, the job, the people, the culture.
Mostly the ability to help people make things better for themselves.
Make a difference that matters to peoples financial well being
Mostly the ability to help people make things better for themselves.
Make a difference that matters to peoples financial well being
Pros
Good staff benefits
Cons
Long hours on a salary. Pressure, stress
Career development and growth within the company
Card Maintenance Officer (Former Employee) – Auckland – 2 June 2019
Strong culture in self development, career progression. Provides a wide range of internal workshops that you can go to, it's up to you as to how far you want to progress and what success and achievement means to you.
A digitally focused company looking towards the future and the bigger picture. Company values it's staff by way of small gestures (Easter and Christmas gifts). Diverse and culturally active in the community and workplace. I enjoyed my time here (7 years).
A digitally focused company looking towards the future and the bigger picture. Company values it's staff by way of small gestures (Easter and Christmas gifts). Diverse and culturally active in the community and workplace. I enjoyed my time here (7 years).
Pros
Great friendships made
Cons
Wage was avg
best place I have ever had a opportunity to work for
Senior Private Banking associate (Former Employee) – Auckland City, Auckland – 16 May 2019
ASB has played a massive role in my personal and professional development in the past years.
ASB Bank is a leading banking in term of training and team environment to help with professional growth.
ASB Bank is a leading banking in term of training and team environment to help with professional growth.
Pros
team work, work life balance
Cons
non
Fantastic place to learn
Customer Service Officer (Former Employee) – Auckland, New Zealand – 11 April 2019
Being too good was my undoing; the manager did not want me to move out! But a nice place to learn; customer service was given paramount importance, then targets were to be achieved.
Laid Back
Administrative Assistant (Former Employee) – Auckland City, Auckland – 28 September 2018
Great place to work out. Very laid back people. Drinks on Fridays. Free coffee and food. Not very strict with hours. Very understanding if you have issues at home.
Pros
Great pay, free coffee and great people.
Cons
None
Conservative environment that is changing
Sales & Service Manager (Former Employee) – New Zealand – 30 July 2018
A typical day for me would involve coaching people leaders to ensure that they are role-modelling ASB's preferred leadership behaviours. Often this would be in the context of a sales or service team.
The hardest part about the job is that this was often viewed as a 'nice to have' due to leaders and teams being under pressure meet targets, put out fires, etc.
There are parts of the bank that makes it feel like a family and there are parts of the bank where people are more interested in satisfying their own ego.
The hardest part about the job is that this was often viewed as a 'nice to have' due to leaders and teams being under pressure meet targets, put out fires, etc.
There are parts of the bank that makes it feel like a family and there are parts of the bank where people are more interested in satisfying their own ego.
Awesome focus on people and positive working culture
Senior Manager Retail Solutions (Former Employee) – Auckland City, Auckland – 8 July 2018
ASB is a company that stands by its people and values. I have truly enjoyed working here with the people I engage with, and the leadership's direction to ensure the work we do is fully aligned with the values we signed up for.
The culture can vary from team to team, however very accepting of every individual, from flexible working to career advancement.
The culture can vary from team to team, however very accepting of every individual, from flexible working to career advancement.
Pros
Great people oriented culture
Cons
None
Supportive Management and Great people
Personal banker specialist (Former Employee) – Greenlane, Auckland – 21 December 2017
ASB is a great workplace with supportive management. Great people to work with and work for. Great training throughout career and heaps of advancement available in all areas of the bank
Pros
Always rewards great work
Cons
Sometimes can be demanding
Great working environment
Property Co-ordinator (Former Employee) – Auckland – 26 September 2017
Great working environment - and good work/life balance. The staff are friendly and helpful. There are activities that go on outside of work too that you can take part in
Excellent Staff Culture
Incident and Problem Manager (ITIL) (Current Employee) – auckland – 25 July 2017
ASB highly value their staff and their progression.
ASB encourage flexible working and agile learning. The IT department strive to improve customer experience and always concentrate on improvement.
ASB encourage flexible working and agile learning. The IT department strive to improve customer experience and always concentrate on improvement.
Pros
Banking benefits
Cons
None
Complex, flexi hours, state of art technology, staff benefits, fun place
Finance Support Administrator (Current Employee) – Auckland Harbour, Auckland North Wharf – 30 May 2017
enjoyed the people and work culture, top state of the art technology available, opportunities for growth, but location not convenient for me.
Have flexible hours if permanent, and has staff bank privileges if permanent. Not ideal for temp roles, no bank privileges.
Great CEO and management, bound by overall bank process.
High in innovative ideas.
Have flexible hours if permanent, and has staff bank privileges if permanent. Not ideal for temp roles, no bank privileges.
Great CEO and management, bound by overall bank process.
High in innovative ideas.
Good place to work
Insurance Manager (Former Employee) – Auckland, Auckland – 21 April 2017
A typical day would be running morning meeting at a branch, thereafter having a one on one session with non producing source, meetings with clients whether new or old and before leaving the client, to ask for referrals.
ASB has a very solid ONE TEAM system where everyone works for everyone;referring to each other and acknowledging each others.
The hardest part of the job was the changes made to this incredible oiled and working system.
The whole team works as a family.
ASB has a very solid ONE TEAM system where everyone works for everyone;referring to each other and acknowledging each others.
The hardest part of the job was the changes made to this incredible oiled and working system.
The whole team works as a family.
Pros
Family atmosphere
Cons
Incredible changes.
eye opening
Data Entry (Former Employee) – Auckland new zealand – 28 March 2017
I loved working for the visa center. Was my 1st job after high school.
Management was great and the small team I worked with took me under their wing and I truly believe I learnt my work ethic off these great people.
Management was great and the small team I worked with took me under their wing and I truly believe I learnt my work ethic off these great people.
Productive and Supportive management
Customer Service Rep (Former Employee) – Mount Eden, Auckland – 19 March 2017
Since banking was a whole new industry for me, trainers gave a good training for us to succeed in the role.
Unbeatable team compared to all the managements i have worked along, really respects for each and every senior team members to management.
Unbeatable team compared to all the managements i have worked along, really respects for each and every senior team members to management.
Pros
Lots of banking facilities specially for staff
Rewarding
Credit Controller (Former Employee) – Auckland New Zealand – 15 March 2017
One of my favorite Companies to work for, very challenging, friendly environment, gained a lot of knowledge and experience from ASB Bank and they really look after you. I enjoyed working for ASB and thankful for the support and experience during my time there.
Pros
Flexible hours, an hour lunch, early finish every Friday, happy hour on Fridays, Team buildings, gifts on special occasions like Easter, Christmas and New Years, we also received gifts from the management Team and you get to have a day off on your birthday.
Cons
None
good staff
CSA (Former Employee) – TAUPO NZ – 6 March 2017
Enjoyed working with a great bunch of like minded girls at ASB TAUPO who were capable of having a close relationship with all of their customers and able to achieve targets without the competitiveness I've seen previously.
Great company, great culture
Manager (Current Employee) – Auckland – 25 February 2017
ASB is a fantastic organisation. Senior management fosters an outstanding culture, which makes it an enjoyable place to work. I have been given development opportunities at every step and would highly recommend ASB to anyone looking.
Fantastic company
Manager (Former Employee) – Auckland, Auckland – 23 January 2017
A great company to work for because of its culture about the community and its people.
Things changed when the company was taken over by a bigger Australian bank. The people and community culture shifted.
I had worked with colleagues for over 20 years and it was and still is a fun place to work for.
A typical day would be everyone is self motivated to come in and start their day. Daily debriefs were common, and weekly target meeting updates occurred. This was consistent throughout the organisation. Everyone had a role and the company was very well structured.
The hardest part of the job was keeping up with the changes whether with process improvement or technology. You learned to embrace and go with it as it was guaranteed to make life a little easier.
Things changed when the company was taken over by a bigger Australian bank. The people and community culture shifted.
I had worked with colleagues for over 20 years and it was and still is a fun place to work for.
A typical day would be everyone is self motivated to come in and start their day. Daily debriefs were common, and weekly target meeting updates occurred. This was consistent throughout the organisation. Everyone had a role and the company was very well structured.
The hardest part of the job was keeping up with the changes whether with process improvement or technology. You learned to embrace and go with it as it was guaranteed to make life a little easier.
Pros
Caring management from CEO to team leaders
Cons
Perception some teams were not accountable to the bottom line as seen with their team spends