Car rental agent (Former Employee) – Picton, Marlborough – 28 September 2018
Not getting trained properly, lovely staff, poor management, very long hours, loved helping customers and learning new cultures and language's from tourists, also you get some real horrible people well which can get quite stressful.
Customer Service Representative (Former Employee) – Nelson City, Nelson – 15 June 2018
Car rentals, office administration, car grooming. Staff friendly with good sense of humour. Management usually reasonable. Workplace culture usually positive. Hardest part is long on-call hours with average wages. Friendly and fun work environment.
Avis Budget Group, Auckland - Contact Centre Agent (Former Employee) – Auckland – 31 January 2018
Management was really great and one of the best I've had. They work around your school hours and family too. Pay was a little less but the management and general work place was so good, I didn't mind it.
CUSTOMER SERVICE REPRESENTATIVE TEAM MEMBER (Current Employee) – Auckland Airport, Auckland – 27 June 2017
I enjoy meeting various customers from various cultures and all different walks of life. With this skill I have managed to excel in pressure situations and keep a clear head always focusing on the end goal.
Some of the key skills that I have learned in this role: Commitment to delivering outstanding customer service Team working skills embracing a healthy spirit of competition A sense of responsibility that relishes the occasional opportunity to be the sole point of contact for AVIS customers
Meeting and interacting with different people from all walks of life
Driver (Current Employee) – Greymouth, West Coast – 14 May 2017
When a call comes through to drive sometimes we only have 15 or 20 minutes to reach the yard in town where the cars are and then we receive the keys and paperwork from one of the customer service agents. We then drive the cars to whichever destination we need to and are then picked up by another driver and driven back to our original starting point. Great views and each drive is different. Hard conditions in winter over the Alpine Pass but who doesn't enjoy a challenge.
Rental Sales Agent (Former Employee) – Tauranga, Bay of Plenty – 12 August 2016
They promise advancement, growth and fair treatment. When i was there, I found out growth is only available in big city locations, your growth is very limited (payrise offered after a few months service, was for less than the paper it was written on -literally) and fair treatment was for those with a bigger, better job title. Lies are told, almost daily. Health and safety comes after making money. Mistakes are punished unfairly and excelling is ignored. Long story short, I'd rather work at a supermarket than with this company ever again.
Claims (Former Employee) – East Coast – 23 May 2012
The values and integrity at ABG is non-existent. All of the actions from managers on up to the CEO are extremely dishonest and they will do whatever possible to trash you over and cover themselves. You can do a great job yet, they'll fabricate information to intentionally sink you and then pride themselves on their actions.
They'll even go so far as to tell their little "stories" they made up about you to other employees.
Budget truck: "Moving up in Truck Rental" is their motto. That's because when you're at the bottom of the barrel, there's no where to go but up!
Shuttler/Driver (Current Employee) – Dunedin, S – 1 August 2013
After working for this company for 3 months it is obvious that the management is letting this branch down by not listening to staff concerns hence the low morale and high turnover of staff throughout all areas. The lack of management has led to good staff leaving and new staff not getting training as required for each role in the branch. There is also a lack of judgement when it comes to staff that do not have the mental capacity to perform which leads to disharmony in the workplace
Fun and Busy workplace, always racing around, no time for boredom
Customer Services Representative (Former Employee) – Rotorua, Bay of Plenty – 8 December 2013
First thing was to ensure all cars arrived and groomed on time to be contracted out on time, airport clients to meet and greet on time, was full on. Worked after hours at airport to greet clients on late flights. Was always prepared to work extra. Boss was an organised lady, and always had her finger on the pulse of things, Hardest part of the job sometimes was keeping up with her, I had a great respect for both my manager and my team mates as we all had our roles to fill and we were a happy bunch of co-operatives
Relocating vehicles, got to drive some of the latest available on the market
Sometimes long hours. Sometimes irregular lunch breaks. Rather a statement of fact than a con.
Sole Charge Customer Service (Former Employee) – Westport, West Coast – 19 November 2015
Two shifts twice a day and have to be very multi tasked in a small town. Job involved a certain dress code to serve customers at the airport but after the cars had been contracted out you had to clean the cars and of course that included changing into cleaning gear. No shelter when cleaning cars. Some cars were filthy so vacuum cleaning them with hand held vacuums was impossible. Had to carry Avis phone even when not at work and had to answer it. Bookings could be erratic... cancellations. Had to also fuel vehicles so travel time was huge depending on how many cars needed fueling. Constantly shuffling fleet between towns and cities and often not left with enough vehicles if new reservations popped up which often occurred. Enjoyable side of job was the customers and airport
Customer Service Administration Team Leader (Former Employee) – Auckland, N – 3 August 2015
Avis Budget Group is a fun work place with very supportive staff & management The hardest part of the job was leaving great people behind and the workload however I needed to move forward and could not settle for comfort.