A role I enjoy doing, with many different challenges
Medical Records Officer
* A typical day involves the tracking of incoming and outgoing patient Mental Health medical records. These records are usually sent to either one of two hospitals, the first is Hillmorton hospital and the second is for the Princess Margaret Hospital. Also records can be sent to hospitals all around New Zealand.
* I have learned how to process confidential information in a timely manner, to meet set deadlines and ensure all the patients information is accounted for and correct.
*I am able to manage my own time, and meet deadlines, also I am able to complete extra work when it is asked of me.
* My workplace is on a black site, so patients and the public do not know where their records are stored. This is for the security of many patients information. The age range at my workplace is varied, there are people who are retirement age, and there are people who are fresh out of university.
* Some departments I send files to can hold onto files for longer then they should, so when another hospital in New Zealand asks for their files back it can be a pain to retrieve the files from them.
* Every patient is different so every record has a different way of it being processed, so the challenge of maintaining these records is the most enjoyable part of the job.
Helps patients, helps make connection to other hospital boards, has exercised my keen eye for detail, great communication between co workers
The vast age range can be an issue, patients who phone in can be hostile