Well where to start. Dodgy deals giving money to people who can't actually afford it and charging ridiculous amounts of interest. Cash converters is the most discusting place to work. They don't even test there electric components I mean every single OP shop has to get all there second hand goods checked by an electrician but not cashies. There rip off artists giving bugger all for people goods and the managers well there the worst kind of people the staff are bullies
I wanted a job closer to home so when I got the position in the Pukekohe branch, I was so happy. Worst mistake of my life!! I had to do training in Takanini for 2weeks which I did not mind. But then they moved me further to Otahuhu which was meant to be 2weeks. I was there 2 months. Then I was moved again to Manukau. I hated every day I worked with this company. Alot of promises were made but never were they actioned.
Buyer (Former Employee) - North Island - 1 March 2019
The management within store and head office is horrible. The way staff are treated is disgusting. Staff turn over in the particular store I was is was extremely high and manager was a known bully. He has a long history of bullying people out of jobs, including myself. The company does not support staff and does numerous 'dodgy deals' and incorrect applications for loans pushed onto staff by management to make sure numbers/targets are met.
The only positive was the few staff members I worked with. Who were extremely supportive and shared similar opinions.
High staff turn over and 3 Team leaders that don’t communicate with each other leads to a rocky boat. Every day someone is leaving. A new rotating roster is being implemented without discussion and the staff are dropping off like no tomorrow. The management team are not managers or leaders, they sit at their desks all day and palm their jobs off to newly appointed supervisors. The training program is being left infront of a computer for days on end wondering what your meant to be doing. Breaks are short as they want productivity. Phones are to be left in lockers, to bad if you have children. The remaining team (down to 5) are lovely although they want to leave too, everyone talks very negatively about Cash Converters and the team leaders
Pay rate is good! Customers are lovely.
The 3 team leaders or managers need to go, they are the face of the business and they are an absolute embarrassment, right down to the body odour and dress sense. The rotating roster will never work, that’s why they have had 19 team members leave in 8 weeks! Over 200 staff in less than 18 months!
I learnt a lot at cash converters about customer service but management wasn’t that good a lot of drama was happening between people and then other people would get involved most enjoyable part for me was serving the customers having great conversations and also learning of my work mates to
Every day was awesome as I got to do different jobs each time. From working on computers, to talking with customers, to merchandising the store and even working out the back with a little bit of Inventory work.
I loved working here. I learnt how to be a Responsible Lender as I was part of the Finance Adviser. I got a License for Pawnbroking as well. My favorite part would be working together with such a great team and working with new people (customers) every day.
From high supervisors/Management I learnt to always maintain a positive look on work/life - to always be motivated and have that hunger to do better than yesterday.
Says they are there for you then stab u in the back with your personal information they wanted u to share to make sure ur safe. Told lies in my review e.g leaving wrk early on numerous occasions nd taking break I didn't seem to know about.. tried to point out a flaw in their system but got blamed for fraudulent behaviour. Thought management were real nice til they decided to by what someone was saying and Not by what they said they saw, which was all hard work for no reason shot cash converters call centre.
A typical day at Cash Converters is doing the most and going out of your way, not for the buisness itself but for our customers. The management/Leadership team are friendly, keep you on your toes and are just like another colleague. Waking up knowing your going to work to make even 1 customer smile or delighted just keeps you going back. Definitly a friendly bunch and is like a 2nd family. You have your bad experiences with customers, but thats probably 1 to 100.
The experience you get with happy and not so happy customers. Family atmosphere. Comfortable.
Working with such a fast developing company really gets the spirits jumping as you learn something new everyday. Being a bonus cash converters hires fun and outgoing team member who make going to working everyday very enjoyable
Cash Converters was a great place to work, and i'll always cherish my time there, the friendly staff, and great managers, made it a joy to work there, the pay was pretty average, but it was such a good place to work, it was work overlooking, I regularly went out of my way to help, and did everything i could, the days were, full of work but also fun.