Christchurch City Council
3.8 out of 5 stars.
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Christchurch City Council Employee Reviews for Customer Service Representative

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3.1Job Security & Advancement

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Fast-Paced, Hard Working Environment

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A typical day at work would be logging in to the phone system to answer all types of calls from the Christchurch public. No two days were the same in this role and it always kept you on your toes. Management was great when you had the right manager and support. Hardest part of the job was not always having the answers for customers as soon as they called in.
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Variety, fun, educational

I thoroughly enjoyed my time working in the Botanic Gardens in customer service. I had such a varied work day which included providing information to customers face to face over the phone and electronically. Taking bookings for weddings, planning events, retail sales and stock ordering/control, daily banking, design briefs, creating artistic props. I also had an opportunity to work in the field cultivating, weeding and planting within several different garden sections. Our team often held events both internal and external, which involved both administration, creative outlets. I regularly attended internal training to gain further knowledge within the industry. Excel, Publisher, booking systems, Handling Challenging Customers and Internal Job Application courses. Management style was relaxed. But communication between management and our department was continually being challenged. Most difficult would be the days during winter months when visitor numbers decreased resulting in less customer contact and subsequently less to accomplish in the Information Centre. I enjoyed the support of co-workers who taught me a great deal in every day operations. They had vast and eclectic skills to pass on to me. Staff were mostly long term which gave a feel of being in a family with laughs along the way


Lunch provided when we had worked extra hard


No advancement within the role that I held
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Based on 20 reviews

Ratings by category

4.2Work/Life Balance
3.1Job Security/Advancement

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