Communication Service for the Deaf Employee Reviews
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Culture is less than desirable. Lots of turnover in call center. Training material is heavily archaic and minimal. Leadership is not present day to day- most managers work remotely from home so do not express interest for day to day operations. They do not treat staff as adults. Example of this: many signs posted in bathrooms and elsewhere reminding staff to wash hands. ??
No career path long term, poor atmosphere
The leniency and flexibility at this job is phenomenal!! It’s fair compensation with fair and equal opportunity to advance and improve. The job skills are repetitive something you will get used to overall scheduling is the best part here so far. I just re
This work environment was unique in that maybe 4 employees sit at work stations waiting for a call. Well you are waiting for a call you cannot use the Internet or a cellphone. Only read. You may go an entire shift with no call/work. This explains the very low hourly pay.
Lots of free time, good if you're a student with homework.
Nothing to do all shift, no work. Low pay, strange work environment. No access to internet or phones all day.
I had applied for a full-time captioning assistant position. Near the end of the interview, after finishing the assessments, the balding pot-marked recruiter told me that they only had positions available that contradicted the availability listed in the job description. When I mentioned this, the recruiter responded: "do you want a job or not?" Not only that, but they had hired people in the past, only to range their offer later, claiming that the newly hired employee never turned in their documents, when really, the recruiter never emailed them the information in the first place. Do not apply here!
Penalized for normal bodily functions. They tell you to tell someone but half the time the leads aren’t on the floor or are busy. They claim to care about mental health and share tips like take your full break but then suggest you shorten your break or else be penalized for low adherence which can result in termination. Very late and insufficient response to Covid.
Pay is higher than state minimum wage
Awful environment with no potential to move up , let alone get a raise. You will have to work most holidays, you will get no sick days/floating holidays, and there is no consideration for your life outside of work. Also schedule flexibility is a lie, you'll end up joining a sad Facebook group trying to trade shifts with people as desperate as you usually wanting the same days off. Just avoid this place.
The company does not care about, nor value their employees in the slightest. Astonishingly high turnover rate due to downright awful management and irrational policies. Just one example of an absurd policy off the top of my head is that you gain points by missing a shift. You hit 10 points, and you are gone with no reasoning. That makes some sense, yes. However, even if you let them know of your absence weeks or months in advance, they will give you points, which are very difficult to get rid of. Car breaks down and you have no ride to work for the day? Doesn’t matter, you’re still getting points. Sick with the flu? More points for you. Even if the center manager values you, if you unknowingly break a company policy, they cannot do anything to keep you as the higher ups above the center manager do not care about you. The only good thing I can say about working here is that it is a great work environment filled with many nice and quite friendly coworkers and supervisors. Unfortunately, senseless management from the higher ups will absolutely ruin the experience and ultimately the potential CSD could have. I highly recommend avoiding this place at all costs.
A bunch of kids straight out of high school and this is their first job. And what a first job to have. You can take breaks whenever, the snacks and drinks in the vending machines are great, and so cheap. You don't have to deal with customers all day, and you can sit down the whole time. So, it is an extremely easy job. But, you can't enjoy it because the people that work their are crazy. Nobody can mind their business. If you want to work here you got to know someone who already works there.
1. Management: It is very hard to tell if they genuinely don't care about their employees or if they care but they have no motivation to change anything because it is built into their job requirements. The only people that survive here are robots. 2. Work-Life Balance: This company loves to claim they support a healthy work-life balance but their bureaucratic hierarchy-based policies and procedures do the exact opposite. "Goals" outline by the company are more important than anything else, even people. They'd rather fire or push people to quit than develop any of their workers. Employees are treated like extensions of a machine and not the foundation of this company. You don't provide communication services if you don't have Captioning and Communication Assistants that are able to be there. 3.Career Mobility: You have two options, keep your head down and your mouth shut, or butt kiss and play favorites, you're not going anywhere any other way. 4. Punishment vs. Reinforcement: Along with their policies and procedures being poorly designed, this company uses punishments as disciplinary action rather than using reinforces to improve job performance. You can follow all of their rules and procedures for captioning, consistently perform at an exemplary level, and still be punished because of things that are out of your control.
meet all kinds of people from all walks of life
Harsh Policies, Inefficient Procedures, little career mobility. impersonal management, can't schedule to save their life, lacking dialogue
Once you get through training and get some experience, this is a fairly easy job. It does require patience at times and customer service skills are important. You will have down time between calls and you can read, do crosswords, etc. It is very rewarding to know that you are helping deaf, hearing impaired or speech impaired individuals in making phone calls - what is a simple task/ability that the rest of us take for granted.
The other reviews on here definitely sum up the negatives of this place. But it really is not a horrible job. Rather mind numbing but not stressful. They will literally hire anyone off the dang street lol so if you need something to float you in the meantime while you find something meaningful to do with your life, it's pretty good.
Decent money for easy work
Easy to get fired if you dont do your job, boring, center is dull and dingy
Ghettoest job ever, hire anything with a pulse... the raises are a joke, and even though there’s a “dress code policy” they’re too afraid to correct people who come to work with bonnets and pajamas on. Meanwhile they (Management) are casket sharp when big wigs come visit. THEN to top it all off stupid efficiency rules keep you from emptying your bladder and having an actual break. 😂 just run the other way.
Very relaxed about appearance, including tattoos, piercings, and hair color, which is nice, but that’s about it. Super high turnover rate, constantly training new people and still not having enough on the floor. Ridiculously harsh tardy policy (treating being 4 minutes late the same as being 30 minutes late). Lure you in with the belief that schedule will be flexible then give you terrible hours and make it impossible to change. Told things in training to have someone turn around and tell me that’s wrong. Treated poorly if you have “points” and make it hard to get them off your record. Punished for being sick and too poor to go to the doctor. It’s an easy job, but it’s not the envitonment they try to make it out to be.