Communication Service for the Deaf
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Communication Service for the Deaf Employee Reviews for Assistant

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Great when it comes to available hours. Relaxed work environment. Slow in response to COVID-19, which I turn can cause stress with the amount of frequent positive cases.
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It is very laid back unless the calls are pouring in. You get to read or write and do almost anything you wanted between calls. I would recommend the job because it is very easy and if you want to sit in one spot all day and stay quiet its perfect.
Pros
Break every 2 hours
Cons
confined to one spot, not much coworker association
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Very laid back enviroment for the most part. A typical day is punching in, picking up your offline sheet, then taking relaying phone calls all day for hearing impaired people with a few breaks and a lunch in between. They're very flexible with hours and accomodating individuals needs. Quick note though, If you decide to work here, pick the night shift. The morning managers are petty and almost unnapproachable. (If they even decide to show up to work that day). Seems like they're on vacation 6 days out of the week livin the life. Must be nice.
Pros
Laid back, easy, overtime, weekend and night differential
Cons
Management is very deflective and in their own worlds most of the time
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CSD is a company that is a relaxing, easy job that provides a service that is both necessary and inspiring. It's a great job...or it would be if they could figure out how to run a business. The company doesn't understand morale and company culture is completely aggressive, strangely so for a job that is completely independent. CSD needs to work on its understanding of policy and enforcing it across the board before I could recommend anyone working there.
Pros
free coffee. Insanely flexible scheduling
Cons
Poor management. Aggressive environement.
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Management is unaproachable and unfriendly. Bathroom breaks are not excused time off of the call floor which is ridiculous. Tedious work but compensation doesn't really match what is expected of you. Basically they sell you a dream when you start then rip it away after training. May the odds be ever in your favor.
Cons
Everything
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a typical day there is clocking in and sitting there for hours captioning calls with only either two 15 minute breaks or 1 30 minute break, restroom breaks have to be no longer than 5 mins total and the restroom there is always dirty. there you learn to repeat what is being said through your headset, management is okay, they do try to help the best they can but it takes them forever to get back to you, adn if your sick or kids are sick good luck not getting points unless you have a note to cover each day gone or days gone on one note, it also uses a sick day so theres that, they have rules they dont really explain in training so be sure to ask alot of questions. co workers are okay but if you dont take a shift for them they dont take shifts for you its hard to find someone to take shifts or cover for you. nothing was hard about it nothing was enjoyable about it besides the pay which you could get a good check if you work 24/7 and have no life outside work, if you do dont expect a giant check just enough to pay your bills and thats it.
Cons
rules
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I wouldnt recommend anyone to work here, it was very dangerous on sundays & management was very unorganized.
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flexible hours, management that was promoted in house, and faculty events such as potluck and hula. flexible with attendance and gave easy access to benefits such as health, dental, and vision.
Pros
free lunch at least once a month
Cons
very strict work policies, not enough break time for the work you do
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Official response from Communication Service for the Deaf
2 October 2015
So glad you are enjoying your time here at CSD. Keep up the good work taking care of our customers!
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