Communication Service for the Deaf Employee Reviews for Assistant
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I had applied for a full-time captioning assistant position. Near the end of the interview, after finishing the assessments, the balding pot-marked recruiter told me that they only had positions available that contradicted the availability listed in the job description. When I mentioned this, the recruiter responded: "do you want a job or not?" Not only that, but they had hired people in the past, only to range their offer later, claiming that the newly hired employee never turned in their documents, when really, the recruiter never emailed them the information in the first place. Do not apply here!
Penalized for normal bodily functions. They tell you to tell someone but half the time the leads aren’t on the floor or are busy. They claim to care about mental health and share tips like take your full break but then suggest you shorten your break or else be penalized for low adherence which can result in termination. Very late and insufficient response to Covid.
Pay is higher than state minimum wage
A bunch of kids straight out of high school and this is their first job. And what a first job to have. You can take breaks whenever, the snacks and drinks in the vending machines are great, and so cheap. You don't have to deal with customers all day, and you can sit down the whole time. So, it is an extremely easy job. But, you can't enjoy it because the people that work their are crazy. Nobody can mind their business. If you want to work here you got to know someone who already works there.
1. Management: It is very hard to tell if they genuinely don't care about their employees or if they care but they have no motivation to change anything because it is built into their job requirements. The only people that survive here are robots. 2. Work-Life Balance: This company loves to claim they support a healthy work-life balance but their bureaucratic hierarchy-based policies and procedures do the exact opposite. "Goals" outline by the company are more important than anything else, even people. They'd rather fire or push people to quit than develop any of their workers. Employees are treated like extensions of a machine and not the foundation of this company. You don't provide communication services if you don't have Captioning and Communication Assistants that are able to be there. 3.Career Mobility: You have two options, keep your head down and your mouth shut, or butt kiss and play favorites, you're not going anywhere any other way. 4. Punishment vs. Reinforcement: Along with their policies and procedures being poorly designed, this company uses punishments as disciplinary action rather than using reinforces to improve job performance. You can follow all of their rules and procedures for captioning, consistently perform at an exemplary level, and still be punished because of things that are out of your control.
meet all kinds of people from all walks of life
Harsh Policies, Inefficient Procedures, little career mobility. impersonal management, can't schedule to save their life, lacking dialogue
The other reviews on here definitely sum up the negatives of this place. But it really is not a horrible job. Rather mind numbing but not stressful. They will literally hire anyone off the dang street lol so if you need something to float you in the meantime while you find something meaningful to do with your life, it's pretty good.
Decent money for easy work
Easy to get fired if you dont do your job, boring, center is dull and dingy
Relaxed environment management is good opportunity for advancement not much though you can get to a lead position and then it’s not much after unless a supervisor quits or gets fired not a bad place to be though overall could use more hours definitely if overtime was available would be great
Loved the work itself. Management was unprofessional, rude, and just looking for reasons to write you up. Getting anything on your schedule changed is the end of the world. They knew they had bed bugs and continued to do nothing about it.
The only good this about this place was the hours. Everything else was awful. Management were just same level employees who got a title upgrade. Electronics policy was an absolute crock. Saw people get fired when the person next to them was on their phone constantly (but because they were friends with managers, they didn’t get fired). They treat you like a number and not a human being. Avoid working here! Or... go through the super easy training and leave. Waste their time!
I've worked here for close to a year and a half as a captioning assistant. Rarely do they invest in CAs past training, raises are bi-yearly but have a nearly impossible criteria, Thw job itself is cake, but the administrative hoops and inefficiencies handed down from HQ to tge Ohio call center constantly throws wrenches in the gears and frustrates everyone. Local management is nice, but it's very clear that they work in the exact same cold, rigid, non-malleable system you do.
It's the most mind-numbing job, but it's also the easiest thing ever. You literally just repeat old people conversations 90% of the time, and correct the mistakes the computer makes. ***If you have a bad work ethic or are lazy, THIS IS THE PLACE FOR YOU.***
Monotonous work. Micro manage of employees to the max. Minuscule or non existent salary increases. Extremely high turnover. Typical day is hooked up to a monitor screen and given a piece of paper where you have to account for every second that you are away from your workstation. Too many bathroom breaks and you get penalized.
I worked here for about 6-7 months and I would never recommend anyone work here longer than that. I still know some people who work there and, unfortunately, things have gotten even worse. The job itself is incredibly dull. You sit at a computer all day listening to phone calls that can be mind-numbing. You are randomly tested everyday by one of the supervisors or team leads. Some of them are very lenient while others give you 0 benefit of the doubt and cut no slack. You are also tested monthly to ensure your speed and accuracy are good enough. You are practically glued to your seat. Anytime you log out (aside from 15 minute breaks and a 30 minute lunch) that time counts against you. Breaks start as soon as you log out so they are really 10 minute breaks (if that). They advertise that you will have some down time to read/color/do puzzles/etc. but you don't because staffing is horrible. The turnover rate is absolutely astronomical. During my time, no less that 100-150 people came and went. People are treated as if they are incredibly disposable - even the ones who are good at the job. Some are fired due to poor performance but many leave because of all of these other factors. They use a point system for attendance. Its relatively fair but, if you call in and the person forgets to write you down, you could get slapped with a no-call no-show. Schedules are unpredictable. You fill out a days off and start time preference sheet but you might as well not because it doesn't really matter unless your seniority is extremely high. All schedules are computer generated so you can - more...
decent pay, friendly coworkers
high pressure, poor morale, absent upper management, poor schedule system
This job isn’t the worst I have had. It is a very unorganized company. Supervisors in the beginning of your shift will tell you one thing and the supervisors at the end of your shift will tell you another. Most people don’t clean up after themselves, there is alcohol to wipe down your computers so that’s good. As soon as you log off your computer that’s when your break starts and if you’re not back in exactly the amount of time your break is you will get talked to( if it happens again written up) . You get tested every day, and another test once a month that depends on if you keep the job or not . Overall not bad but very stressful.
Have to work every weekend, parking lot is far from building, management
I thought that this would be a great and meaningful job but it turns out, it's just boring repetitive work. You really don't get much of a break and there's this time card that you have to have with you all the time. When you punch in, punch out, you have to write in the times and as well as when your going to the bathroom. It was annoying because the time that you would work wouldn't be added because of the time card. You would even get reduced time on your lunch because you had to punch out, log off the computer, and write on the time card, and even then you would have about 20 minutes to eat and not the full 30. Everyone watches you like a hawk and the computers and desks are always broken. It's dirty and always cold. Would not recommend this place!!