Communication Service for the Deaf Employee Reviews for Operator
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I enjoyed the days I spent there: 18 years. I had good friends there and learned a lot about people skills. I was quiet at first. The people were kind to me. It is constant typing which I enjoyed. We got breaks every two hours. There were a lot of meal celebrations on some holidays. Good pay for working certain holidays.
Typical day at work would include taking calls as they come in no interaction with customers. I learned how to be alert to callers and to have very good listening and verbal communication. The management was changing often but feel did ok with what interaction I had. Hardest part was hearing difficult conversations day in and out.
This place is a joke. Not appreciated by management or the deaf community. Always changes taking place and not for the better, without informing employees. Any paltry perks constantly being taken away. Management always looking for what you are doing wrong, never right.
Anything pro has been taken away from the employees.
Stated in summary
now, im all for helping the deaf. Im a former employee that learned first hand that this place is to be avoided at all costs and that is thanks to its sad excuse for a management team. Its all "he said, she said" with this company and never any straight answers. I valued this job immensely, but the VERY low pay rate and seeing myself and other coworkers being treated like toddlers is just too much. No advancement opportunities and technology is horribly outdated. Basically, CSD is a big sinking ship thanks in part to texting, email that make communication for the deaf more convenient, but also the fact that the turnover rate is appalling. And THAT is thanks to being made to feel expendable and useless by "management"
solitary work spaces
payrate, management, policies... etc etc
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